Website Support Analyst

Website Support Analyst

Radford University is seeking a Website Support Analyst to join the Web and Mobile Technology team in Radford, Virginia. This Classified Staff position is crucial for implementing, supporting, and maintaining the university’s digital presence, including website operations, content management systems (CMS), portal, web applications, and mobile apps. The role emphasizes quality, accessibility, and performance across all platforms.

The Website Support Analyst will provide essential technical guidance to CMS editors within Marketing and Communications, as well as departmental editors across campus. Responsibilities include ensuring the proper configuration and stable operation of web and mobile systems.

Key duties also involve supporting and managing website analytics platforms. This includes monitoring and generating reports on site performance, page load speeds, and mobile usability. The analyst will recommend data-driven adjustments to enhance website accessibility, visibility, and organic search performance, contributing to improved SEO.

Required Qualifications

• A combination of training, education, and/or experience in Marketing, Business, Computer Science, or a related field.
• Familiarity with Content Management Systems (CMS) for website editing and publishing.
• Understanding of HTML, CSS, and website development principles.
• Familiarity with SEO tools such as Google Analytics and Google Search Console.
• Analytical mindset and proficiency in data analysis and reporting.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience working with the Modern Campus Content Management System in a university environment.
• In-depth knowledge of SEO principles, best practices, and the latest industry trends.
• Experience working with the OneCampus portal – creating and maintaining tiles, configuration and settings.
• Knowledge and/or experience programming in PHP or Javascript.

Additional Information

• Campus Location: Radford City - Main Campus
• Work Authorization: Radford University employs individuals legally authorized to work in the United States. H-1B visa sponsorship is not available for this position.
• Telework Eligibility: Yes
• Hours Per Week: 40
• Months per Year: 12
• FLSA Status: Exempt
• Normal Work Schedule: 8am-5pm M-F
• Department: Web and Mobile Technologies
• Salary: Commensurate with Experience, $57,800-$70,000

Equal Opportunity Statement

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. This report details the university’s policies, procedures, and programs concerning safety and security, along with three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. A paper copy can also be requested from the Radford University Police Department at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and require accommodation in the application process, please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment. As part of our hiring process, criminal background checks are conducted in compliance with Virginia Code § 19.2-389 and other applicable laws. Successful candidates will be required to undergo a criminal background check.