Website Support Analyst

Radford, Virginia, United States

Classified Staff, Finance & Administration

Application Review Date: 03/13/26

Campus Location: Radford City - Main Campus

Work Authorization: Radford University employs individuals legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered.

Job Description

The Website Support Analyst is a key technical resource within the Web and Mobile Technology team. This role is responsible for implementing, supporting, and maintaining the university’s website operations, content management systems (CMS), portal, web applications, and mobile apps, with a strong emphasis on quality, accessibility, and performance.

This position provides essential technical guidance to CMS editors in Marketing and Communications, as well as to departmental editors across campus, ensuring proper configuration and stable operation of all web and mobile systems.

Additionally, the Website Support Analyst supports and manages website analytics platforms. This includes monitoring and generating reports on site performance, page load speeds, and mobile usability. The role also involves recommending data-driven adjustments to improve website accessibility, visibility, and organic search performance.

Required Qualifications

• A combination of training, education, and/or experience in Marketing, Business, Computer Science, or a related field.
• Familiarity with Content Management Systems (CMS) for website editing and publishing.
• Understanding of HTML, CSS, and website development principles.
• Familiarity with SEO tools such as Google Analytics and Google Search Console.
• Analytical mindset and proficiency in data analysis and reporting.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience working with the Modern Campus Content Management System in a university environment.
• In-depth knowledge of SEO principles, best practices, and the latest industry trends.
• Experience working with the OneCampus portal – creating and maintaining tiles, configuration, and settings.
• Knowledge and/or experience programming in PHP or Javascript.

• Is this position Grant Funded: No
• Is this position restricted: No
• Is this position eligible for telework: Yes
• Hours Per Week: 40
• Months per Year: 12
• Statement of Economic Interest Required: No
• FLSA Status: Exempt
• Work Classification: Classified Staff
• Normal Work Schedule: 8am-5pm M-F
• Employee Classification: Info Technology Specialist II
• Department: Web and Mobile Technologies
• Salary: Commensurate with Experience, $57,800-$70,000
• Department Contact Name: Jackie McNabb
• Department Contact Phone: 540-818-2413
• Department Contact Email: [email protected]

Equal Opportunity Statement:

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Criminal Background Check Statement

Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.