NorthStar Care offers a next-generation, virtual treatment program for Alcohol Use Disorder (AUD) and Substance Use Disorder (SUD). Our science-backed program integrates genetically-informed medical care, nutrient restoration, virtual reality–based peer support, and long-term wraparound treatment. We provide evidence-based tools, stigma-free language, and a care model focused on restoring health, dignity, and hope.

Our multidisciplinary team includes physicians, peer guides, therapists, data scientists, designers, engineers, and professionals, all dedicated to revolutionizing addiction care and making recovery accessible, humane, and effective.

Role Overview

NorthStar is seeking a Graphic & Digital Experience Designer to evolve and manage our visual identity across clinical, scientific, marketing, and digital platforms. This role requires creativity, technical expertise, and an appreciation for design as a tool for healing, clarity, and trust.

This position combines traditional graphic design, web/UX support, multimedia production, and clinical communication design.

This is an ideal role for a designer who is:

• Passionate about mission-driven work
• Comfortable operating across brand, clinical education, data visualization, and marketing
• Excited by working in a highly collaborative, compassionate environment
• Skilled in both design craft and digital implementation (e.g., web, video, motion)

Responsibilities

Brand & Visual Identity

• Create and evolve visual assets that uphold NorthStar’s brand pillars of compassion, clarity, and scientific integrity.
• Ensure consistency and accessibility of design across clinical documents, educational materials, digital experiences, and marketing collateral.
• Collaborate with internal teams to refine and expand visual systems as the program grows.

Clinical & Medical Communication Design

NorthStar produces a wide array of medical and educational materials, including clinical protocols, patient guides, and data reports. Examples include tapering guidance, medication-education materials, nutrient therapy explanations, and patient-facing education resources.

Your responsibilities will include:

• Designing clear, stigma-free, patient-centered clinical materials
• Translating complex scientific and medical data into accessible, intuitive graphics
• Designing for diverse patient populations (accessibility, readability, trauma-informed communication)

Digital & Web Experience

• Collaborate with our digital team to maintain and enhance our website (WordPress).
• Support page layout, UI/UX refinements, and content updates.
• Ensure all web experiences follow best practices in accessibility, performance, and responsive design.
• Utilize HTML/CSS/JS skills where appropriate to solve interface or layout challenges.

Marketing & Social Content Design

• Develop compelling, on-brand creative for social media, email, paid campaigns, and employer/payer-facing materials.
• Support storytelling that reflects NorthStar’s compassion-forward, science-driven voice.
• Help build libraries of templates, graphics, animations, and campaign assets.

Multimedia Production

• Edit short-form videos for marketing, patient education, and internal communications.
• Create motion graphics, animated explainers, or simple After Effects sequences when appropriate.

Cross-Functional Collaboration

You will collaborate closely with:

• Clinical leadership (e.g., physicians, scientists, educators)
• Marketing and Growth
• General Leadership & Communications

This role is central to how we communicate who we are - visually, digitally, and emotionally.

Requirements

• Expert proficiency in the Adobe Creative Cloud suite:
  • Illustrator
  • InDesign
  • Photoshop
  • Premiere Pro
• HTML/CSS
• WordPress
• Strong pluses:
  • After Effects
  • Java/JSON/PHP/Python/etc.
• Experience designing for clinical or scientific content, healthcare communications, or data visualization.
• Experience working within and evolving brand systems.
• Demonstrated skill in layout design, information hierarchy, and accessible visual communication.
• Proficiency in WordPress, including updating content and supporting layout or theme modifications.
• Functional understanding of HTML, CSS, and basic JavaScript (ability to troubleshoot layout issues, customize elements, or collaborate with developers).
• Ability to work autonomously while contributing to a highly collaborative, mission-driven team.
• A portfolio demonstrating strong design craft, cross-channel versatility, and thoughtful, human-centered work.

Nice-to-Have (But Not Necessary) Experience

• Experience in behavioral health, medical design, public health, or patient education
• Experience with UX/UI tools (Figma, Adobe XD)
• Familiarity with accessibility standards (WCAG)
• Experience designing for vulnerable or stigma-impacted populations
• Motion graphics
• Data visualization for clinical outcomes or research
• Experience with VR environments or immersive media (not required)

Who You Are

• Compassionate, thoughtful, and meticulous
• Able to translate complex ideas into humane, digestible visuals
• Comfortable working in a fast-paced, mission-driven environment
• Curious, open to feedback, continuously learning
• Passionate about improving the lives of individuals living with AUD/SUD

Your work will help future and current patients feel safe, seen, and supported, and help clinicians communicate with clarity and care.

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home