Quick Summary
foreUP leads the golf course management software industry, demonstrating consistent growth and serving prominent courses nationwide. Our comprehensive solutions cover all club operations, including restaurant management, reservation systems, pro shop and retail operations, marketing, CRM, and member billing. We empower small club owners to deliver exceptional experiences through our broad range of services.
We are seeking a dynamic, self-motivated Customer Support Specialist to join our Website Support team. In this role, you will be the primary contact for website clients, managing change requests across various CMS platforms. This position is ideal for individuals with a strong foundation in web basics who are eager to enhance their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment.
Primary Responsibilities
- Multichannel Support: Provide professional and empathetic assistance to customers via phone, email, and live chat.
- CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations.
- E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters.
- Technical Troubleshooting: Identify and resolve client-side issues using browser inspector tools and basic debugging logic.
- Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests.
- Project Flow: Manage a diverse task queue, ensuring tickets are addressed quickly and professionally.
Requirements
- Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical golf course staff.
- Web Fundamentals: Strong working knowledge of HTML5 and CSS3, comfortable editing styles without disrupting layouts.
- CMS Experience: Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors.
- Design Awareness: Basic understanding of web design principles, capable of recognizing clean, effective layouts and identifying design inconsistencies.
- Analytical Thinking: Robust troubleshooting skills and the ability to "reverse engineer" problems to find solutions.
- Organization: Proficient in managing multiple tasks simultaneously while maintaining high attention to detail.
- Team Player: A collaborative spirit and a positive, "can-do" attitude that fosters a supportive team culture.
- Bonus Points: Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required.
Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Important Notice Regarding Email Communication from Clubessential Holdings
Please be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.
We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address.
If you receive a suspicious email or have any questions or concerns, please contact us directly at [email protected].
Your security and trust are important to us.