Quick Summary
Who You Are
Join our 24/7/365 help desk as a front-line advocate for exceptional customer experience. We seek individuals passionate about delivering superior web hosting customer service, committed to exceeding customer expectations daily.
What We Need From You
We are looking for a customer-focused individual with strong analytical skills, capable of performing efficiently under pressure and multitasking effectively. Expertise in web hosting applications and platforms is highly valued.
Position Overview
This role is for day shift employees (CST). Your primary responsibilities will focus on delivering exceptional web hosting support:
- Provide customer support via our 24/7 helpdesk.
- Troubleshoot email delivery issues.
- Troubleshoot cPanel, Plesk, and DirectAdmin related issues.
- Troubleshoot DNS, FTP, SSL, Apache, and other service-related issues.
- Ensure customer satisfaction.
Required Skills & Experience
- Customer-focused approach with a commitment to resolving customer issues and exceeding expectations.
- Excellent written English communication skills for email support, with occasional live chat and phone support.
- Proficiency with Linux shell (bash), Apache, PHP, MySQL, email protocols (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
- Ability to perform effectively under pressure.
- Strong multitasking skills.
- Adept at gathering complete error messages and understanding customer issues from incomplete information.
- Working knowledge of cPanel/WHM, Plesk, or DirectAdmin control panels.
- Bonus skills: PHP, Python, Perl, and Ruby on Rails.
- Working knowledge of Iptables firewalls (e.g., CSF, APF).
- Familiarity with common customer website applications such as Drupal, WordPress, MediaWiki, Magento, ZenCart.
- Proficiency in MySQL commands for support and troubleshooting, including database import/dump, SELECT statements, and "SHOW PROCESSLIST".
Why Join KnownHost?
KnownHost seeks extraordinary individuals who are passionate about web hosting. We are committed to attracting and retaining top talent, treating our employees like VIPs.
Benefits & Perks
- Competitive pay: $14 to $20 per hour (depending on experience).
- Comprehensive health, dental, and vision insurance plans (US only).
- Flexible scheduling and paid vacation benefits.
- A variety of other perks and benefits.
This is a full-time employment opportunity, expected to be your sole hosting-related position.
If you possess deep knowledge in the web hosting field and can pass a background/drug test, we encourage you to apply today!