Quick Summary
Job Title: Technical Support Engineer
Company: Snapsheet
Job Location: Remote
Job Type: Full-Time
About Snapsheet
Snapsheet delivers purposeful, precise, and outcome-driven claims technology. We engineer core systems and processes for cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture integrates seamlessly with how our clients operate.
What you’ll get
- Remote working environment – enjoy a flexible commute.
- Flexibility – benefit from a flexible PTO policy, casual dress code, and more.
- Development – access mentorship programs, 1-on-1 management, a promote-when-ready culture, quarterly internal promotion opportunities, and goal-setting sessions.
- Fun – participate in celebrations, yearly in-person and remote events, receive Snapsheet Swag, and join Employee Resource Groups.
Role Overview
We are seeking a Technical Support Engineer to join our Client Support Team. In this role, you will provide exceptional support to clients, helping them effectively use our claims platform, and collaborate internally to efficiently resolve requests. We are looking for a problem-solver and excellent communicator who thrives in a fast-growing, collaborative environment, working with full-stack development, account management, and operational teams. A natural curiosity and a drive for organizational efficiency are highly valued.
Support Engineer Responsibilities
- Serve as the primary point of contact for external customers, supporting our claims management platform.
- Monitor for new requests and reported incidents, responding within SLA requirements and maintaining ownership until resolution.
- Manage external communications with customers and internal communications with other teams to efficiently drive incidents and requests to resolution.
- Contribute to knowledge base articles and other documentation.
- Stay current with feature releases and platform changes to ensure comprehensive product understanding and efficient support.
Qualifications
- 2+ years of technical support-related experience.
- Strong analytical aptitude for problem-solving skills.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Ability to work independently, manage time, and prioritize and complete work.
- Strong cross-functional communication and organizational skills.
- Ability to understand general concepts and collaborate to analyze, troubleshoot, and solve problems.
- API Troubleshooting experience is a plus.
- Experience with programming languages is a plus (especially Ruby, Python, or PHP).
- Experience using Zendesk or Jira is a plus.
What Will Make You Stand Out as a Customer Support Engineer Applicant
- Passion for customer advocacy.
- Ability to work as part of a team.
- Ability to collaborate and organize cross-functionally.
- Focus on continuous improvement.
We’re Built to Grow With You – And That Starts With How We Support You
At Snapsheet, we understand that growth is fueled by the right support. Our benefits experience is designed to evolve with you.
- Choose from 2 robust medical plans through Blue Cross Blue Shield; we contribute to your HSA when enrolled in our high-deductible health plan.
- Two dental plans and one vision plan are offered to keep you and your family healthy.
- Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
- Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
- 401(k) with a 4% company match – investing in your future.
- Employee Assistance Program (EAP) with 6 sessions per life incident to support mental well-being.
Perks That Make Growing Here Even Better
- Flexible PTO and 7.5 company-observed holidays for recharging.
- In-person connection points throughout the year, including our annual Summit and Roadshows.
- Snapsheet SWAG and surprise mailers.
- Endless opportunity for career growth, learning, and real impact.
- Health and wellness campaigns that evolve year over year.
Compensation that Grows with You
For this position, the base salary range is $75,000-95,000. Your actual compensation will reflect your experience and skillset.
At Snapsheet, we believe growth should be rewarded – our compensation and benefits are built to evolve with your career.
This remote role is based in the U.S. but is not eligible for hire in California or New York. We are unable to sponsor applicants for work visas for this position at this time.
Don’t meet every single requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.