Technical Support Engineer 2 (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, ensuring 100% uptime availability for customer data, applications, and equipment. Our managed data center services leverage world-class facilities, a multi-homed Internet access hub, and a multi-terabyte storage area network. We offer a redundant managed colocation environment for companies seeking to outsource their entire computer room infrastructure, encompassing space, power, and network transport services.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer 2 is a key member of the Tier 2 Technical Support team within the Managed Services department, reporting to the Manager of Support Operations. This role focuses on providing expert system management and monitoring to meet and exceed DataBank's SLA requirements, while adhering to industry best practices in a multi data center environment. The Technical Support Engineer 2 will be instrumental in resolving Windows, Linux, Cloud, Application, and Network issues, and will contribute to the documentation and training of the Support team.

We are seeking a quick learner capable of solving complex problems across diverse technologies. The ideal candidate will possess excellent communication skills and thrive in a fast-paced, growing environment. This role requires the ability to support and maintain systems within an enterprise environment, taking direction from senior management while proactively identifying opportunities for environmental improvement, stabilization, and process efficiency.

Responsibilities

• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure, including vCenter and vCloud.
• Perform maintenance activities within the VMware platform.
• Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with strong preference for Palo Alto Networks and Panorama experience.
• Support the creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings.
• Manage and operate Microsoft Windows-based server systems and associated technologies, including server clustering, DHCP, DNS, WINS, and DFS.
• Troubleshoot network issues related to routing, firewalls, and Load Balancers.
• Help create and maintain team standards, policies, and procedures.
• Configure and manage Microsoft Active Directory, including implementations and interoperability with disparate directory structures and security methods in an enterprise environment.
• Troubleshoot issues related to web services, specifically IIS, Apache, and ColdFusion.
• Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers.
• Assist with deployment and maintenance of diverse client systems, including Windows and Linux systems.
• Provide proactive monitoring for all production systems in an enterprise environment, covering performance, failed hardware, alert conditions, and other business-critical issues.
• Assist the Director of Managed Services in ensuring all project-related work adheres to specified timelines and scope for successful outcomes.
• Identify and implement efficiencies in daily processes and procedures.
• Participate in an on-call rotation and provide after-hours availability.
• May perform other duties and responsibilities as deemed necessary by management.

Qualifications

• 5+ years of experience in the Information Technology field.
• 3+ years of experience with Windows and/or Linux platforms; proven ability to troubleshoot network connectivity issues at both application and Server OS levels.
• 3+ years of experience with Virtual infrastructure technologies, specifically VMware.
• Experience managing and configuring Active Directory, including replication services, group policies, and folder redirection.
• Experience supporting Microsoft products, including SharePoint, Office365, and SCCM.
• Experience with Routers, Switches, Firewalls, and Load balancers, coupled with strong knowledge of TCP/IP network administration and troubleshooting.
• 3+ years of experience with Microsoft SQL and Microsoft IIS services.
• Scripting experience with Python, PHP, or PowerShell is required.
• Experience with MySQL, Apache, and ColdFusion.
• Fundamental knowledge of Backup and Patching.
• Excellent troubleshooting, problem-solving, and organizational skills.
• Superior customer service skills.
• Project management oriented, with the ability to lead project planning through implementation.
• Strong written and verbal communication skills, comfortable preparing documentation of procedures and guidelines.
• Detail-oriented, with the ability to record, organize, and communicate information effectively.
• Ability to work flexible schedules when required.
• Ability to multitask and appropriately prioritize duties.
• A self-starter who excels in a team environment within a growing and dynamic enterprise; a non-political team player capable of building immediate credibility.
• Occasional travel may be required.
• Experience with Ansible is a plus.

Benefits

• Health, Vision, and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• 3 weeks' Paid Time Off and Paid Holiday

Brand: DataBank

Address: 400 S Akard Street Dallas, TX - 75202

Property Description: DFW1 - Akard St - Dallas TX

Property Number: DFW1