Quick Summary
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, ensuring customers 100% uptime availability for their data, applications, and equipment. DataBank's managed data center services are built around world-class facilities, a multi-homed Internet access hub, and a multi-terabyte storage area network. We offer a redundant managed colocation environment for companies seeking to outsource their entire computer room infrastructure, encompassing space, power, and network transport services.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Technical Support Engineer 2 is a vital member of the Tier 2 Technical Support team within the Managed Services department, reporting to the Manager of Support Operations. This role focuses on providing comprehensive system management and monitoring to meet and exceed DataBank's SLA requirements, while upholding industry best practices in a multi-data center environment. The Technical Support Engineer 2 will be instrumental in resolving Windows, Linux, Cloud, Application, and Network issues, and will contribute to the documentation and training of the Support team.
The ideal candidate is a quick learner capable of solving complex problems across various technologies. Additionally, this role requires excellent communication skills and the ability to thrive in a fast-paced, growing environment. The candidate must be proficient in supporting and maintaining systems within an enterprise environment, capable of taking direction from senior management while also proactively identifying opportunities to improve and stabilize the environment and implement daily process efficiencies.
Responsibilities
- Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure, including vCenter and vCloud.
- Perform maintenance activities within the VMware platform.
- Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with strong preference for Palo Alto Networks and Panorama experience.
- Support the creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings.
- Manage and operate Microsoft Windows-based server systems and associated technologies, including server clustering, DHCP, DNS, WINS, and DFS.
- Troubleshoot network issues related to routing, firewalls, and Load Balancers.
- Help create and maintain team standards, policies, and procedures.
- Configure and manage Microsoft Active Directory, including implementations and interoperability with disparate directory structures and security methods in an enterprise environment.
- Troubleshoot issues related to web services, specifically IIS, Apache, and ColdFusion.
- Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers.
- Assist with the deployment and maintenance of diverse client systems, including Windows and Linux systems.
- Provide proactive monitoring for all production systems in an enterprise environment, covering performance, failed hardware, alert conditions, and other issues affecting business operations.
- Assist the Director of Managed Services in ensuring all project-related work is performed according to specified timelines and scope for successful outcomes.
- Identify and implement efficiencies in daily processes and procedures.
- Participate in an "on-call" rotation and provide after-hours availability.
- May perform other duties and responsibilities as deemed necessary by management.
Qualifications
- 5+ years of experience in the Information Technology field.
- 3+ years of experience working with Windows and/or Linux platforms; ability to troubleshoot network connectivity issues at both application and Server OS levels.
- 3+ years of working knowledge of Virtual infrastructure technologies, specifically VMware.
- Experience managing and configuring Active Directory, including replication services, group policies, and folder redirection.
- Experience supporting Microsoft products, including SharePoint, Office365, and SCCM.
- Experience with Routers, Switches, Firewalls, and Load Balancers, with knowledge of TCP/IP network administration and troubleshooting.
- 3+ years of experience with Microsoft SQL and Microsoft IIS services.
- Scripting experience with Python, PHP, or PowerShell is required.
- Experience with MySQL, Apache, and ColdFusion.
- Fundamental Backup and Patching knowledge.
- Excellent troubleshooting, problem-solving, and organizational skills.
- Superior customer service skills.
- Project management oriented with the ability to lead project planning through implementation.
- Strong written and verbal communication skills, comfortable preparing documentation of procedures and guidelines.
- Detail-oriented, with the ability to record, organize, and communicate information effectively.
- Ability to work flexible schedules when required.
- Ability to multitask and appropriately prioritize duties.
- A self-starter who can excel in a team environment of a growing and dynamic enterprise; a non-political team player who can build immediate credibility with all teams.
- Occasional travel may be required.
- Experience with Ansible is a plus.
Benefits
- Health, Vision, and Dental Insurance Packages.
- Short-Term and Long-Term Disability Insurance.
- Life Insurance.
- 401k with company match.
- 3 weeks' Paid Time Off and Paid Holidays.
Brand: DataBank
Address: 400 S Akard Street Dallas, TX - 75202
Property Description: DFW1 - Akard St - Dallas TX
Property Number: DFW1