Technical Support Engineer 2 (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of customer data, applications, and equipment. DataBank's managed data center services are built around world-class facilities, multi-homed Internet access hubs, and multi-terabyte storage area networks. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure, including space, power, and network transport services.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer 2 is a member of the Tier 2 Technical Support team within the Managed Services department. This role provides system management and monitoring to meet and exceed DataBank's SLA requirements, maintaining industry best practices for operation in a multi-data center environment. The Technical Support Engineer 2 addresses Windows, Linux, Cloud, Application, and Network issues, bringing them to resolution, and assists with documentation and training for the Support team.

The ideal candidate is a quick learner capable of solving complex problems across various technologies, possessing excellent communication skills, and thriving in a fast-paced, growing environment. This individual must be able to support and maintain systems in an enterprise setting, take direction from senior management, and proactively seek opportunities to improve and stabilize the environment while implementing daily process efficiencies.

Responsibilities:

• Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure, including vCenter and vCloud.
• Perform maintenance activities within the VMware platform.
• Assist with configuration, maintenance, and troubleshooting of enterprise firewalls, with Palo Alto Networks and Panorama experience being a strong plus.
• Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings.
• Management and operations of Microsoft Windows-based server systems and associated technologies, including server clustering, DHCP, DNS, WINS, and DFS.
• Troubleshoot network issues related to routing, firewalls, and Load Balancers.
• Help create and maintain team standards, policies, and procedures.
• Configuration and management of Microsoft Active Directory, including implementations and interoperability with disparate directory structures and security methods in an enterprise environment.
• Troubleshoot issues related to web services, specifically IIS, Apache, and ColdFusion.
• Provide technical assistance to DataBank's customers for the support and management of Windows and Linux Servers.
• Assist with deployment and maintenance of diverse client systems, including Windows and Linux systems.
• Provide proactive monitoring for all production systems in an enterprise environment, covering performance, failed hardware, alert conditions, and other issues affecting business operations.
• Assist the Director of Managed Services in ensuring all project-related work is performed according to specified timelines and scope, ensuring successful outcomes.
• Identify and implement efficiencies to daily processes and procedures.
• Responsibilities will include participation in an "on call" rotation and providing after-hours availability.
• May perform other duties and responsibilities that management deems necessary from time to time.

Qualifications:

• 5+ years of experience required in the Information Technology field.
• 3+ years of experience working with Windows and/or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level.
• 3+ years of experience and working knowledge of Virtual infrastructure technologies, specifically VMware.
• Experience managing and configuring Active Directory, including replication services, group policies, and folder redirection.
• Experience supporting Microsoft products, including SharePoint, Office365, and SCCM.
• Experience with Routers, Switches, Firewalls, and Load Balancers, with knowledge of TCP/IP network administration and troubleshooting.
• 3+ years of experience with Microsoft SQL and Microsoft IIS services.
• Scripting experience with Python, PHP, or PowerShell is required.
• Experience with MySQL, Apache, and ColdFusion.
• Fundamental Backup and Patching knowledge.
• Excellent troubleshooting, problem-solving, and organizational skills.
• Superior customer service skills.
• Project management oriented with the ability to lead project planning through implementation.
• Strong written and verbal skills, comfortable preparing documentation of procedures and guidelines.
• Detail orientation, and the ability to record, organize, and communicate.
• Ability to work flexible schedules when required.
• Ability to multitask and appropriately prioritize duties.
• A self-starter who can excel in a team environment of a growing and dynamic enterprise. A nonpolitical team player who can build immediate credibility with all teams.
• Occasional travel may be required.
• Experience with Ansible a plus.

Benefits:

• Health, Vision, and Dental Insurance Packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• 3 weeks' Paid Time Off and Paid Holiday

Brand: DataBank

Address: 400 S Akard Street Dallas, TX - 75202

Property Description: DFW1 - Akard St - Dallas TX

Property Number: DFW1