Quick Summary
About Teak
Teak builds superior experiences for people attending live events and booking travel. Our easy-to-embed, full-service solutions enable companies to offer consumers flexibility and refundability directly at the point of purchase. We have served over 12 million consumers and made over $1B in experiences refundable. Our business is rapidly growing and profitable.
We are a fully remote, fast-moving, high-impact team that thrives on solving complex problems. Every role is mission-critical, offering the opportunity to shape Teak's future.
The Role: Technical Product Solutions Engineer
As a Technical Product Solutions Engineer, you will partner directly with our customers' product and engineering teams to ensure successful integrations with Teak’s platform. Your work will directly influence seamless partner onboarding, reliable product performance at scale, and efficient solution implementation by development teams.
This role is ideal for a senior software architect who enjoys teaching, working hands-on with strong polyglot development skills, and influencing engineers on partner teams. You will be:
- The key technical contact responsible for solving problems that impact real users and business results.
- Thriving in customer and partner-facing roles requiring both technical depth and strong interpersonal skills.
- Enabling others to build solutions rather than owning end-to-end feature development.
- Comfortable discussing architecture with engineers and strategy with business stakeholders.
You will be trusted to lead partner integrations, guide partners, design repeatable solutions, and reduce bottlenecks for our core engineering teams.
A Day in the Life
You will start your day reviewing partner integration logs, updates, and support requests, then immediately jump into solving real integration challenges: debugging APIs, reviewing front-end implementations, or guiding a partner through next steps. You will collaborate with Product and Engineering to transform one-off fixes into scalable solutions, document your learnings, and help partners confidently move toward launch. Every day concludes with clear progress and real impact.
What You’ll Do
Pre-Sales & Business Development
- Lead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirements.
- Build critical relationships with partners’ key technical and product stakeholders.
Lead Partner Integrations
- Collaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, leading integrations from kickoff through launch.
- Configure account structures and technical parameters to optimize performance.
- Conduct and lead User Acceptance Testing (UAT) and go-live readiness audits before solutions launch.
Enable Stability & Growth
- Manage the development and upkeep of technical resources and customer API documentation.
- Plan and execute rollout strategies for new technical products, API versions, and platform enhancements.
- Coordinate communication and transition plans for breaking changes or deprecations.
- Manage partner impact during platform updates.
Training & Enablement (Internal)
- Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practices.
- Enable non-technical teams to speak confidently about technical capabilities.
Daily Operations & Proactive Monitoring
- Conduct daily operational reviews of partner integrations to identify issues, trends, and opportunities.
- Proactively monitor partner integration health and performance metrics (moving beyond reactive troubleshooting).
- Regular check-ins with active partners to ensure ongoing success.
Escalation Management
- Explicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teams.
- Define clear escalation paths and Service Level Agreements (SLAs).
Voice of the Customer/Partner
- Serve as the primary advocate for partner technical needs across all internal departments.
- Gather, synthesize, and communicate partner feedback to inform product development and roadmap.
- Identify trends in partner requests and pain points to drive proactive platform improvements.
- Maintain regular feedback loops to Product and Engineering teams.
What We’re Looking For
Technical Skills
- Experience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React).
- Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.).
- Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environments.
- Experience in troubleshooting technical issues for customers or partners.
- Familiarity with SQL / MySQL and fundamental data analysis.
How You Work
- Clear communicator who can explain technical concepts to non-technical audiences.
- Strong problem-solver who enjoys figuring things out.
- Comfortable taking ownership and working independently in a remote environment.
Growth & Impact
This role offers real opportunities to:
- Expand your technical breadth across integrations, APIs, and product workflows.
- Influence how our platform scales and how developers experience it.
- Grow into more senior technical, architectural, or leadership paths over time.
Why You’ll Love Working at Teak
- Fully remote (work from anywhere)
- Competitive salary + equity
- Unlimited PTO
- Medical, dental, and vision coverage
- Annual bonus program
- 401(k) with matching
- $100/month for event tickets
- Company-sponsored events.