Technical Consultant

Get to Know Okta: The World’s Identity Company

Okta is The World’s Identity Company, enabling everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation, positioning identity at the core of business security and growth.

Okta is the foundation for secure connections between people and technology. Harnessing the power of the cloud, Okta allows people strong security protection while accessing applications on any device at any time. The Okta service integrates directly with existing directories, identity systems, and over 6,500 applications.

Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to boost revenue, work faster, and maintain security. To learn more about Okta, visit https://www.okta.com.

JOB PURPOSE: Okta Implementation & Deployment Leader

This role involves providing hands-on implementation and deployment services to our customers. We seek an experienced, enthusiastic, and hands-on leader capable of rapidly mastering the Okta platform, our technology, and our value proposition for customers of all sizes. You will lead multiple concurrent customer deployment projects, prioritizing long-term customer success.

Responsibilities also include engaging with the full Customer Success team to ensure a smooth transition post-deployment to support/maintenance phases, and continuously improving delivery processes and methods.

Duties and Responsibilities

• Work hands-on with Okta customers, primarily post-sales, providing innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate effectively with customers and partners at the appropriate technical or functional level.
• Deliver excellent design and deployment solutions to achieve extraordinary customer satisfaction.
• Provide prompt, high-quality service and leadership aligned with customer goals.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the Okta service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams (e.g., Engineering and Support) to address escalated issues.
• Interact with management and various roles within the customer organization and Okta.
• Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols supporting identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes while providing customer service.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and continuous improvement.
• Up to 50% future travel required to customer sites.

Minimum Required Knowledge, Skills, and Abilities

• 5–7 years of experience as a technical consultant delivering solutions to external customers.
• Experience with technologies and protocols supporting identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).
• Ability to work independently and multi-functionally supporting the development of client work.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Ability to multi-task and manage multiple customer engagements is a requirement.
• Able and willing to be a hands-on contributor.
• Superb communication skills, including issue tracking, triaging, and crisis management.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information, and Developing Standards.

Nice to Have

• Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
• Experience in delivering Okta implementations for organizations.
• Mobile development experience preferred (iOS and Android).

Core Competencies

Problem Solving

• Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
• Asks probing questions to elicit facts and clarify a situation.
• Identifies critical issues with ease.
• Engages appropriate resources to obtain information, seek suggestions, and acquire assistance.
• Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

• Communicates with internal and external customers and all levels of management.
• Effectively communicates technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Uses active listening skills to determine and understand the customer's business goals, objectives, and priorities.

Team and Customer Interaction

• Facilitates effective team interaction.
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Education

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.

Compensation and Benefits

The annual On Target Compensation (OTE) range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $142,000—$212,000 USD. Your actual OTE, inclusive of base salary and incentive compensation, depends on factors such as skills, qualifications, experience, and work location.

Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

As a Full-Time Okta employee, you can look forward to:

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta is an Equal Opportunity Employer. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. For more information regarding privacy, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.