Quick Summary
Get to Know Okta
Okta is The World’s Identity Company, enabling everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, the Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, positioning identity at the core of business security and growth.
We value diverse perspectives and experiences. We seek lifelong learners who can enhance our team with their unique backgrounds. Join us in building a world where Identity belongs to you.
Company Description
Okta provides the foundation for secure connections between people and technology. Harnessing the power of the cloud, Okta allows people to access applications on any device at any time while ensuring strong security protection. The Okta service integrates directly with existing directories, identity systems, and over 6,500 applications. Running on an integrated platform, Okta enables quick implementation at large scale and low total cost.
Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. Learn more about Okta: https://www.okta.com.
Job Purpose
This role involves providing hands-on implementation and deployment services to Okta customers. We seek an experienced, enthusiastic, and hands-on leader capable of rapidly mastering the Okta platform, our technology, and our value proposition. You will lead multiple concurrent customer deployment projects, prioritizing long-term customer success. You will also engage with the Customer Success team to ensure a smooth transition post-deployment to support/maintenance phases, and continuously improve delivery processes and methods.
Duties and Responsibilities
- Work hands-on with Okta customers, primarily post-sales, delivering innovative consulting services.
- Gather, analyze, and document post-sales requirements.
- Communicate effectively with customers and partners at the appropriate technical and/or functional level.
- Deliver excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Provide prompt, high-quality service and leadership aligned with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the service.
- Act as a liaison between Customers and Product Management to drive product development.
- Lead interaction and collaboration with other Okta teams (e.g., Engineering and Support) to address escalated issues.
- Interact with management and other roles within the customer organization and Okta.
- Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.
- Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
- Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
- Manage multiple concurrent deployment projects.
- Apply knowledge of technologies and protocols supporting identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
- Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes while providing customer service.
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
- Utilize knowledge of typical enterprise identity life cycle management processes and standards.
- Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
- May provide mentoring, guidance, and expertise to less experienced team members.
- Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking).
- Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas for continuous improvement.
- Up to 50% future travel required to customer sites.
Minimum REQUIRED Knowledge, Skills, and Abilities
- 5–7 years experience as a technical consultant delivering solutions to external customers.
- Experience with technologies and protocols supporting identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
- Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc).
- Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.).
- Ability to work independently and multi-functionally supporting the development of client work.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Ability to multi-task and manage multiple customer engagements is a requirement.
- Able and willing to be a hands-on contributor.
- Superb communication skills, including issue tracking, triaging, and crisis management.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information, and Developing Standards.
Nice to have
- Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
- Experience in delivering Okta implementations for organizations.
- Mobile development experience preferred (iOS and Android).
Problem Solving
- Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
- Asks probing questions to elicit facts and clarify a situation.
- Identifies critical issues with ease.
- Engages appropriate resources to obtain information, seek suggestions, and acquire assistance.
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
Communication
- Communicates with internal and external customers and all levels of management.
- Effectively communicate technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to determine and understand the customer's business goals, objectives, and priorities.
Team and Customer Interaction
- Facilitates effective team interaction.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
Education
A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.
#LI-Remote
Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $142,000—$212,000 USD
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.