Quick Summary
Cordial was founded in 2014 to bring more humanity and empathy to marketing communication and technology partnerships. We built our platform to inspire thoughtful communication and create personal, human experiences for consumers, clients, and employees. Leading brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes utilize Cordial to drive revenue growth through improved messaging.
The name Cordial symbolizes our commitment to transparency, collaboration, and trust in empowering clients and conducting business. We are building a passionate team dedicated to continuous improvement of our product, company, and culture.
OUR VALUES
- Communicate better than the rest
- Own it, every time
- Solve client problems tenaciously
- Make Waves
POSITION SUMMARY
The Technical Account Manager (TAM) supports the technical success of a portfolio of Cordial clients, working alongside Client Success Managers (CSM). The TAM serves as the primary technical point of contact, acting as a deeply involved client-facing partner who advocates for and aligns technology and expertise on behalf of the client. This role requires technical aptitude to bridge conversations and project work between clients and Cordial's product and engineering teams. The TAM supports CSMs in owning the technical relationship, driving deeper platform adoption. Key focus areas include owning the technical client relationship, providing hands-on support, empowering clients to achieve autonomy with the Cordial platform, and recommending solutions to increase the technical value of the platform.
YOU WILL
- Be the technical owner for a portfolio of accounts, collaborating with the Client Success and Client Solutions teams to meet client needs.
- Apply a deep understanding of Cordial's platform capabilities and value proposition to demonstrate and/or implement solutions that meet client objectives.
- Be client obsessed. Consult directly with clients as a subject matter expert on the platform. Assist clients in applying new product features and enhancements to align with business goals. Develop and share best practices with clients. Clients will adore you.
- Think "big picture." Learn, comprehend, and internalize the client's definition of success regarding Cordial and their broader business. Develop a comprehensive understanding of client business challenges and objectives to appropriately map Cordial features and business benefits.
- Act as a Project Manager. Create and deliver technical success plans for each client and ensure the broader Client Experience team (CSMs, Solutions, and Deliverability teams) stays on task to achieve agreed-upon goals.
- Be a problem solver. Must possess the ability to solve both strategic campaign challenges related to client messaging programs and the technical solutions implemented for clients.
- Take the driver's seat in technical areas. Support CSMs in driving timely renewals and upsells. Focus on continually expanding Cordial's integration with the client to drive greater levels of client success.
- Collaborate all day, everyday. Work closely across all functions of the Client Experience team to ensure Cordial continuously meets and exceeds client expectations.
ABOUT YOU
- You are seasoned. You have a Bachelor's degree and 4+ years working in a technical solutions, project, or client management role (both commercial and enterprise) at a SaaS company, preferably with CRM experience.
- You describe yourself as "more technical" than a typical CSM. You can manage and solve both business and technical issues for your clients.
- You're a relationship builder. You enjoy working with and building long-term relationships across all levels of a client's organization.
- You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail.
- Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You effectively communicate with both technical and non-technical audiences.
- You navigate well in organizations. You have a recipe for success working cross-functionally, ideally with Product, Engineering and Sales. You're a perfect team player. Ok, not everyone is perfect.
- You project manage in your sleep. You are capable of managing multiple projects and clients simultaneously.
- You don't mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
- Last but not least, you embody Cordial's values.
- Currently located in the East Coast, USA.
BONUS POINTS IF YOU
- Have experience in the enterprise marketing automation industry or email.
- Have used Tools such as: Postman, Monday, Harvest (Time Tracking), Client Success, JIRA, etc.
- Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation.
- Have experience with SQL, AWS, javascript or PHP.
COMPENSATION & BENEFITS
The base salary annually ranges from $115,000.00 to $135,000.00. The compensation range may be adjusted based on experience and location. Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, and flexible time off. Additionally, we offer perks such as childcare and continued education yearly reimbursements. We maintain a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!
Cordial is an equal opportunity employer committed to diversity and creating an inclusive workplace with equal opportunity for all applicants, regardless of protected characteristics. Our goal is to recruit the most talented people from a diverse candidate pool.
Cordial is committed to providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If accommodation is required, please reach out to your recruiter once the interview process has begun. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.