Software Engineer

Company Overview

By Light Professional IT Services LLC equips warfighters and federal agencies with technology and systems designed to connect, protect, and prepare individuals and teams for future challenges. Headquartered in McLean, VA, By Light provides IT support to defense, civilian, and commercial clients globally.

Cole Engineering Services (CESI), a By Light company, is a leading provider of modeling and simulation (M&S) training solutions for the Federal Government and industry. Since 2004, CESI has excelled in developing, maintaining, and integrating simulation-based training, serious gaming, technical services, and support across live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds, and manages infrastructure, platforms, applications, and processes for cyber training within the integrated multi-domain force. Our vision is to be a global, full-spectrum LVCG and cyber training/analysis developer, integrator, and services provider.

Responsibilities

The Contractor will manage and execute technical activities for designing, developing, integrating, testing, and fielding applications and cloud computing resources. This ensures alignment with USCG TDL Owner's deployment timelines and goals. Key activities include:

• Develop and maintain Application Program Interfaces (APIs) required for USCG information systems to retrieve data from CG-OWL.
• Customize CG-OWL User Interfaces for USCG specific use.
• Gather and assess CG-OWL user feedback, then present to the Effort POC for collaborative feature prioritization on the Product Roadmap / Backlog.
• Conduct Operational and User Acceptance Testing.
• Report monthly performance metrics to USCG, including planned/unplanned downtimes, actions taken to address downtime, and future mitigating factors.
• Address all defects found in the MLMS system, or notify third parties (e.g., Moodle, Learning Locker, Rustici, Cloud One) of any identified defects.
• Update existing System/Application Administrator process guides from the USAF and USCG necessary for CG-OWL maintenance.
• Identify gaps in System/Application Administrator process guides required for CG-OWL maintenance.
• Assist Training Course owners with uploading course material.
• Coordinate with Tier 1 and Tier 2 help desk personnel to understand end-user friction points.
• Provide Tier 3 assistance for issues escalated through the service desk process and critical problems, involving code-level investigation.
• Keep process guides updated for System Administrators in accordance with the latest process or software release.
• Report defects in a central USCG SharePoint system, including all available information and contact details of the defect reporter.
• Utilize the primary USCG ticketing system, currently CGFixIT (BMC Remedy), to properly document and respond to all incidents, problems, service requests, and maintenance in accordance with applicable USCG process guides, policies, and procedures.

Required Experience/Qualifications

• Bachelor's degree in a relevant field.
• At least five years' relevant experience.
• Possess IAT Level II certification.
• Knowledge of AWS, Linux, Python, PHP, and MongoDB.

Special Requirements/Security Clearance

• Active Secret clearance.

Benefits Overview

CESI values its employees and supports individual growth to build strong teams. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to inclusion and equal employment opportunity, fostering a non-discriminatory, professional work environment. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.