Senior Network Operations Engineer - Federal - 3rd Shift (Nights)

Senior Network Operations Engineer - Federal - 3rd Shift (Nights)

ServiceNow Government Cloud Infrastructure Support

Please Note: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

As a Senior Network Operations Engineer, you will help deliver 24x7 support for our Government Cloud infrastructure. This is a 3rd Shift (early a.m.) position with a 5-day work week. The working hours for the 3rd Shift are from 1:00 am - 10:00 am Pacific Time.

• 5 Day work week (Monday to Friday)
• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts

Please note: 3rd shift will eventually move to 4X10 Day work week (Sunday to Wednesday OR Wednesday to Saturday).

Key Responsibilities (What you get to do in this role):

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolve issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample First 6-Month Deliverables:

• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.

Qualifications:

To be successful in this role you have:

• 5+ years of network engineering experience with a Bachelor's degree; or 3+ years of network engineering experience with a Master's degree; or a PhD without experience; or equivalent work experience.
• Solid foundation in networking, including routing, switching, security and load balancing.
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform) across Windows and/or Linux.
• Experience with Azure Core Platform: Compute, Storage, Networking.
• Experience with Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
• Experience with Continuous Integration/Continuous Deployment (CI/CD) using DevOps, Bit Bucket, GitHub.
• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) is desired.
• Solid understanding of and experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Familiarity with Cisco IOS and JunOS operating systems required.
• F5 and Cisco ASA knowledge and experience strongly desired.
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
• Ability to partner with peers who are globally distributed is a key part of this role.

Compensation:

For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.