Professional Services Technical Consultant/ 1 day ago
Quick Summary
About ScienceLogic
ScienceLogic is transforming IT operations for the modern enterprise. Our advanced AIOps platform enables organizations to achieve Autonomic IT, where systems are self-healing, self-optimizing, and perfectly aligned with business outcomes. We provide enterprises and service providers with unified visibility across hybrid and multi-cloud environments, automate critical workflows, and unlock performance at scale.
We are driving digital transformation through the power of automation, AI, and analytics, equipping IT and business leaders with the tools to deliver superior customer experiences, enhance efficiency, and innovate with confidence.
What we’re looking for
ScienceLogic is seeking a highly motivated Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert for our ScienceLogic product line. This role offers an exciting opportunity to join a fast-paced, collaborative environment, working closely with diverse customers and colleagues. If you possess high energy, an innovative spirit, and a strong professional services background combined with top-tier technology skills, we encourage you to apply.
What you’ll be doing
- Provide onsite consulting services and support to ScienceLogic customers, ensuring high quality, accuracy, and customer satisfaction.
- Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances related to the ScienceLogic suite of products.
- Collaborate closely with customer’s technical and management staff, acting as a subject matter expert for ScienceLogic products.
- Manage customer work activities both on-site and remotely as required.
- Lead on-site ScienceLogic implementation activities as a dedicated SME and Technical Consultant.
- Act as the internal customer advocate for problem resolution, new product features, and future product direction.
- Record all activity diligently in the department’s ticketing system.
- Utilize and create knowledge base articles based on field incidents, common issues, or critical problems.
- Adhere strictly to ScienceLogic Professional Services best practices.
- Participate actively in departmental projects.
- Provide leadership and strategic direction to your customers regarding the ScienceLogic product suite.
- Demonstrate creativity in seeking new and innovative ways to resolve technical problems.
- Document and record all activity and communication with customers (in person, telephone, email) according to departmental quality standards.
- Support and provide consulting services for federal or commercial IT standards (e.g., Federal ATO process, Security Audits, Change Management procedures).
Qualities you possess
- A Bachelor's degree in Computer Science/Engineering or a similar technical field.
- An effective team player willing to assist others when needed.
- Proven experience with the implementation of enterprise-level network management or application performance products.
- A process-driven and proactive mindset, committed to continuous improvement.
- Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
- Exceptional troubleshooting and customer-handling skills; flexible and eager to learn new technologies.
- Excellent written and verbal communication skills.
- 5+ years of experience supporting or using enterprise-class infrastructure monitoring platforms.
- 5+ years of Linux operating system experience.
- 3+ years of database query experience.
- 3+ years of experience with SNMP and vendor MIB architecture.
- 3+ years of experience configuring SNMP trap and/or Syslog alerts.
- Strong knowledge of PowerShell, WMI, XML/SOAP, and API technologies.
- Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations.
- Strong leadership skills with the ability to prioritize competing project timelines effectively.
As a plus, you have
- Ability to identify process bottlenecks and propose potential solutions with automations or scripting.
- Experience with ITSM, EMS/NMS Systems (e.g., EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView, or similar) and SNMP.
- PHP, GQL, and/or Python experience desired.
- Previous integration experience with ServiceNow, PagerDuty, or other ITSM platforms.
Benefits & Perks
- Comprehensive medical, dental, and vision plans.
- 401(k) plan with employer match.
- Flexible Paid Time Off (FTO) to re-energize.
- Volunteer Time Off (VTO) – two days off per calendar year for charitable volunteering.
- 5-year Service Milestone Sabbatical.
- Paid parental leave.
- Generous employee referral bonus program.
- Pet insurance.
- HQ Office centrally located in Reston Town Center, featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation, and more.
- The opportunity to learn and develop from some of the best and brightest minds in the industry!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.