Quick Summary
Professional Services Solution Architect
8x8 connects customers and teams globally, empowering CX leaders with performance and insights to drive smarter decisions, delight customers, and achieve lasting business impact.
8x8, Inc. is seeking an experienced Professional Services (PS) Solutions Architect to define and create value-added solutions for our business customers. This role utilizes our award-winning hosted UCaaS, CCaaS, and CPaaS solutions. Your expertise in solutions development, call center and telecom industry knowledge, and strong customer presence will help 8x8 expand our market share in hosted unified communications.
Job Description:
You will collaborate closely with customers and sales teams to craft unique, customized solutions that enhance 8x8 products and services, meeting customer requirements defined in a mutually agreeable Statement of Work (SOW). The ideal candidate has experience scoping projects and generating SOWs for customized solutions utilizing hosted services, products, APIs, and software development tools.
Responsibilities:
- Collaborate with 8x8 sales managers and reseller partners to scope Professional Services opportunities.
- Collect project requirements from customers through remote interviews.
- Create Statements of Work (SOWs), including cost estimates, based on customer requirements.
- Work with development resources to implement customized solutions and services utilizing 8x8 products, APIs, and required third-party software development tools.
- Design and prototype software development projects as needed, ensuring quality of work produced.
- Help manage the customer’s deployment of 8x8 services and solutions as specified in the SOW.
- Present 8x8 services and customized solutions to customers, including executives and end-users.
- Meet or exceed P&L goals for professional services.
Qualifications:
Knowledge in:
- Web application architecture and technologies.
- Database systems such as SQL Server, Oracle, or MySQL.
- Unified Communications (UC), VOIP, and Contact Center technologies.
- Integrations between communications platforms and third-party applications using Rest APIs.
Required Experience:
- Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor providing telecom, cloud services, and/or contact center services.
- Industry expertise in contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS).
- Programming experience with PHP, Python, or .NET.
- Bachelor’s degree in a technical field and/or comparable industry certifications and experience.
- 5+ years of experience in customer-facing roles.
- Excellent verbal and written communication skills for all organizational levels, including executive level.
- A driven individual who sets aggressive personal goals and executes on them.
- Strong organizational and time management skills.
- Team player who can make a difference.
Salary Range:
$115,875.00 - $193,125.00
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line).
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