Principal Engineer, Technology Enablement

Principal Technology Enablement Engineer (Remote)

WOW! is seeking a Principal Technology Enablement Engineer. This role provides strategic direction and software engineering oversight across all product lines, focusing on driving technology integration, development standards, and operational excellence.

Remote Work Eligibility: This work-from-home position requires employees to reside full-time in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN, or TX. Applications from outside these states will not be considered.

Perks and Benefits

Join a company committed to core values including respect, integrity, spirit of service, and accountability. Benefits include:

• Competitive Compensation plus Annual Bonus and merit increases.
• Medical, dental, and vision insurance.
• 401(k) with a company match.
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in service areas.

Key Responsibilities

The Principal Engineer will:

• Define and enforce engineering standards for system design, testing, and deployment.
• Provide technical mentorship to VP and engineering teams on SDLC, CI/CD, and DevOps best practices.
• Act as a subject matter expert for critical APIs, programming languages, and provisioning/service technology platforms.
• Drive technology selection and vendor evaluation processes.
• Oversee integration of new technologies, systems, and applications into production environments.
• Design and implement CI/CD pipelines and automated deployment frameworks.
• Develop and maintain API strategies for product delivery and system integration.
• Create automation solutions using open-source and commercial platforms.
• Establish telemetry and monitoring standards using traditional (syslog/SNMP) and modern streaming protocols (gRPC, NETCONF/YANG).
• Integrate with observability platforms and time-series databases (Prometheus, InfluxDB, OpenTelemetry).
• Design visualization dashboards and reporting systems for engineering and operations teams.
• Build automated testing frameworks for software applications and network services.
• Provide escalation support for critical production issues.
• Translate business requirements into technical specifications and user stories.
• Manage deliverables using Agile methodologies (Scrum/Kanban).
• Collaborate cross-functionally to develop data analytics and reporting solutions.
• Make strategic recommendations to engineering, product management, and leadership.

Minimum Required Education and Experience

• Bachelor's degree in Computer Science or related field (or equivalent combination of education and experience).
• 3+ technical certifications in software development or systems administration.
• 7+ years of progressive software development/systems administration experience.
• 3-5 years of cloud ecosystem experience (VMware, OpenStack).

Skills and Abilities

Expert-level proficiency is required in:

• Open-source frameworks (LAMP, SMACK).
• Visualization platforms (Tableau, Grafana, Kibana).
• API frameworks (REST, SOAP/XML, JSON).
• Automated testing and deployment technologies.
• OSI model and network protocols.

Technical Skills

• Languages: Python, Ruby, JavaScript, PHP, TCL, SQL, Bash/Shell.
• Platforms: Linux/Unix, Windows, macOS.
• Tools: Wireshark, Git, CI/CD platforms.
• Protocols: HTTP/S, SSH, SFTP.

Additional Requirements

• Exceptional communication skills for technical and non-technical audiences.
• Ability to work on-call and occasional overnight shifts.
• Limited travel as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.