Join our Managed Services department, where we ensure the smooth operation of customer MongoDB databases. As a critical partner, we provide 24/7 support from world-class DBAs to Percona customers globally. Our focus is on delivering high-quality service, managing incidents, resolving outages, executing complex projects, and offering proactive recommendations for environment improvements, all aimed at achieving customer satisfaction and measurable business results.
What You Will Do: MongoDB DBA Responsibilities
- Manage and operate customer MongoDB deployments.
- Troubleshoot and resolve database availability and performance issues.
- Plan, schedule, and execute technical tasks to deliver timely solutions.
- Implement proactive measures to enhance the stability, performance, and fault tolerance of customer environments.
- Perform advanced performance tuning, including query optimization, indexing, and storage management.
- Enforce security best practices (RBAC, encryption, auditing).
- Conduct capacity planning to ensure appropriate server sizing for future growth.
- Collaborate with backend, platform, infrastructure, and SRE teams on automation, monitoring software, and critical tools.
What You Have Done: Required Skills & Experience
Technical Skills:
- 3+ years of experience with MongoDB technology, preferably in a customer-facing role, OR 5+ years in distributed software administration with strong MongoDB knowledge.
- Required experience with MongoDB versions 3.0 through 8.
- Strong understanding of backup and recovery strategies.
- In-depth knowledge of MongoDB's storage engine, replication, sharding, indexing, and backup methodologies.
- Experience managing MongoDB environments across on-premise and major cloud platforms like AWS, Azure, and GCP.
- Familiarity with Percona tools (e.g., Percona Monitoring and Management, Percona Backup for MongoDB) is a plus.
Non-Technical Skills:
- Ability to independently assess the impact of issues on customer environments.
- Proficiency in executing approved change management and implementation plans.
- Adherence to incident management and operational procedures.
- Strong written communication skills in English.
- Capability to produce clear, concise technical reports and documentation.
- Effective interpersonal skills for internal and customer collaboration.
- Aptitude for explaining complex technical concepts to diverse audiences.
- Positive, helpful, and team-oriented attitude.
- Eagerness for continuous learning and growth in database management systems.
- Commitment to improving operational processes.
What Will Make You Stand Out: Preferred Qualifications
- Experience designing and maintaining large-scale, multi-region MongoDB Sharded Clusters and Replica Sets.
- Proficiency in Linux environments (RedHat and Debian distributions).
- Highly desirable experience with MongoDB Atlas and Cloud Manager.
- Proven expertise in cluster migration across datacenters, cloud, or hybrid setups with minimal downtime.
- Required experience with at least one major programming language (e.g., PHP, Java, Node.js, Go, Python, Ruby) or client application programming with MongoDB.
- Ability to optimize full-stack infrastructure, including Linux kernel/I/O tuning and Kubernetes-managed MongoDB deployments, for high availability and scalability.
- Skill in developing and delivering technical presentations.
- Proficiency with configuration management or automation tools like Puppet, Chef, Ansible, Vagrant, or Terraform.
- Demonstrated ability to create scripts and automation playbooks using tools such as Bash, Python, and Ansible for database administration tasks.
Working Hours & On-Call Schedule
This role operates within a Follow the Sun support model, specifically covering the EMEA shift (6:30 AM – 12:30 PM UTC). Our global shifts include:
- APAC shift: 12:30 AM – 6:30 AM UTC
- EMEA shift: 6:30 AM – 12:30 PM UTC
- US East shift: 12:30 PM – 6:30 PM UTC
- US West shift: 6:30 PM – 12:30 AM UTC
Team members are assigned on-call duties every other weekend, covering 12 hours on Saturday and 12 hours on Sunday. Occasional travel for internal meetings may be required.
Apply now and let’s build something amazing together!
Why Percona?
At Percona, we champion an open world, empowering innovation through leading open source database software, support, and services. Our mission is to enhance database and application performance with unparalleled expertise in MySQL, MongoDB, PostgreSQL, and MariaDB.
We are a remote-only, globally dispersed workforce with colleagues in over 50 countries, fostering a collaborative and highly engaged culture where every idea is valued.
Percona offers generous benefits, including flexible work hours, various paid time off programs, remote office equipment, and funds for career development (training, certifications, conferences). Enjoy ongoing connectivity allowances and the chance to participate in our equity incentive plan. We support work/life balance with initiatives like The Percona Adventure Team, Work-from-Anywhere, FlowDays, and FryDays. We also promote social responsibility through our PAVE volunteering program and Women Transforming Technology.
If you are passionate about joining a high-growth tech leader in the open-source database space, we encourage you to connect with us. Stay updated by following us on LinkedIn and Twitter.