Lead Solutions Engineer

Your role at Dynatrace

What’s the role?

As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine, providing excellent technical support to the sales team within the Public Sector in Italy. You will be the expert on Dynatrace and all facets of Advanced Observability. This exciting role involves executing compelling demos that showcase Dynatrace's unique solutions, managing onsite and remote Proof of Concepts (POCs), building key relationships with Dynatrace’s customers, and completing RFIs & RFPs. You will also collaborate with Dynatrace’s innovation labs, Expert Services consultants, CSMs, and marketing teams.

About you:

To succeed as a Solution Engineer at Dynatrace, you need to be an ambitious, confident, and self-motivated individual with previous SE experience or another technical customer-facing role. You should be passionate about innovative technology, technical sales, and articulating value to customers and prospects. We are also looking for:

• An excellent team player, with the ability to work across all disciplines.
• Excellent communication and presentation skills, with the ability to translate technical value into business value.
• Previous 3 years of experience with observability or application performance management technologies and techniques.
• Ability to troubleshoot technical issues to produce a working outcome and manage this process.
• Ability to manage multiple projects simultaneously, work with various sales professionals, and support other SEs where needed.
• A strong desire to grow professionally, adapt to an ever-changing environment, and be coachable.
• Ability to travel up to 30% of the time.

Responsibilities

• Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• As part of the solution engineering team, participate in Proof of Concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
• Present Dynatrace’s vision to C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to customers during key marketing events.
• Ensure key demonstrations are delivered by you or a team member at demonstration booths during Dynatrace-sponsored industry events or partner-sponsored events.
• Gather, qualify, and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet market needs.
• Build best practices and share knowledge with the team to continuously develop and enhance both personal and team capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning/development opportunities for you and the local team to maintain Dynatrace’s leadership position in the market.
• Create and modify Dynatrace template presentations to attend to the specific demands of each customer.
• Work with internal sales teams and partners, supporting their teams with customers and acting as a technical point of contact (trusted advisor/technical coach).
• Position might be filled at a higher level based on candidate experience.

What will help you succeed

• Minimum Requirements:
  • Bachelor’s degree in Computer Science or equivalent education or experience required.
  • 3 years of experience within the observability space.
• Preferred Requirements:
  • Experience with web technologies such as HTML, CSS, and JavaScript.
  • Experience with programming / scripting technologies such as Java, .NET, PHP, Go, Node.js, and database technologies.
  • Advanced knowledge of Operating Systems (OS) including Windows and Linux.
  • Experience with DevOps or Site Reliability Engineering practices.
  • Knowledge with cloud platforms, including AWS, Azure, or GCP.
  • Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines.
  • Experience with automation like Ansible, Puppet, Terraform, etc.
  • Experience with AI and Agentic AI Technologies.
  • Fluent in English and Italian.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.