Quick Summary
Junior User Support & Web Operations Specialist
Our client is advancing its digital transformation program to enhance the effectiveness, coherence, and transparency of its online communication. This program supports the development and operation of large-scale web platforms and collaborative digital solutions for a wide range of stakeholders.
A specialized digital services team manages the service, architecture, development, hosting, support, and maintenance of web solutions built on technologies such as Drupal, Confluence, PHP, JavaScript, HTML, and CSS.
Role Objective
The organization seeks a Junior User Support & Web Operations Specialist to support the hosting, deployment, maintenance, and operational management of web platforms, primarily based on Drupal and related technologies. The successful candidate will collaborate closely with developers, site owners, project teams, and technical stakeholders to ensure smooth operation, deployment, and continuous improvement of web solutions.
Key Responsibilities
- Support the deployment and maintenance of Drupal-based websites.
- Assist development teams with deployment activities and operational support.
- Apply security updates and patches across web platforms.
- Contribute to configuration and infrastructure management for hosting environments.
- Provide first-line support to website owners, content managers, and administrators.
- Classify, monitor, and follow up on support requests and incident tickets.
- Support CI/CD processes and deployment pipelines.
- Manage development environments and cloud-based application servers.
- Monitor and analyze website performance and service availability.
- Investigate incidents, identify root causes, and implement workarounds when required.
- Support release management activities and deployment controls.
- Participate in technical workshops, project meetings, and user discussions.
- Contribute to testing, documentation, deployment, reporting, and quality assurance activities.
- Collaborate with business analysts, project managers, developers, and end users.
- Deliver onboarding and training sessions for new developers on deployment tools and hosting services.
Required Experience & Skills
Essential
- Experience using ticketing and issue-tracking tools (e.g., Jira or similar platforms).
- Strong troubleshooting and problem-solving capabilities.
- Ability to investigate technical issues and escalate appropriately when required.
- Approximately 1 year of experience working with Drupal CI/CD pipelines and deployment processes.
- Experience supporting web hosting or web operations environments.
- Familiarity with software configuration management practices.
- Good understanding of Drupal-based website operations and maintenance.
Desirable
- Exposure to cloud-based development environments.
- Knowledge of web technologies including PHP, JavaScript, HTML, and CSS.
- Understanding of release management and DevOps practices.
- Experience supporting multiple stakeholders in a service-oriented environment.
- Ability to work collaboratively with both technical and non-technical audiences.
This is a fully remote role, open to candidates based anywhere in Europe. Candidates must already have the legal right to work in a European country.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve complex challenges, navigate change, and shape the future.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.