Quick Summary
Your Role at Dynatrace
As a Dynatrace Global Solution Engineer, you will be a key member of the Dynatrace sales engine, providing expert technical support to the sales team. You will serve as the Dynatrace expert across all facets of Advanced Observability. This dynamic role involves executing compelling product demonstrations that highlight Dynatrace's unique solutions to customer challenges, managing both onsite and remote Proofs of Concept (POCs), cultivating strong customer relationships, and completing RFIs & RFPs. You will also collaborate with various internal teams, including Dynatrace’s innovation labs, Expert Services consultants, CSMs, and marketing.
About You
To excel as a Solution Engineer at Dynatrace, you should be an ambitious, confident, and self-motivated individual with prior Solution Engineer (SE) experience or a similar technical customer-facing role. Passion for innovative technology, technical sales, and articulating value to customers and prospects is essential. We are also seeking candidates with:
- Excellent teamwork skills, with the ability to collaborate across all disciplines.
- Strong communication and presentation skills, capable of translating technical value into business benefits.
- 3-5 years of experience with observability or application performance management (APM) technologies and techniques.
- Ability to troubleshoot technical issues effectively to achieve working outcomes and manage the resolution process.
- Capacity to manage multiple projects concurrently, work with various sales professionals, and support other Solution Engineers as needed.
- A strong desire for professional growth, adaptability to evolving environments, and coachability.
- Ability to travel up to 30% of the time.
Responsibilities
- Evangelize Dynatrace’s product offerings at international trade shows and key customer account meetings to drive new and expanded business.
- Partner with sales representatives to identify new sales opportunities and incremental sales within existing accounts.
- Participate in Proof of Concept (PoC) creation and cloud architecture discussions as part of the solution engineering team, leading the technical solution evaluation for sales opportunities, either directly or through channel partners, across multiple POCs.
- Present Dynatrace’s vision to C-suite executives of our customers.
- Provide technical guidance during the Discovery, Solution Evaluation, and Solution Proposal stages of the sales cycle.
- Deliver on-stage demonstrations at key marketing events, including Dynatrace-sponsored industry events or partner-sponsored events, ensuring key demonstrations are presented by you or a team member at demonstration booths.
- Gather, qualify, and provide customer feedback to Product Management to enhance Dynatrace’s market share and meet market needs.
- Collaborate with internal sales teams and partners, supporting their teams with customers and serving as a technical point of contact (trusted advisor/technical coach).
- This position may be filled at a higher level based on candidate experience.
What Will Help You Succeed
Minimum Requirements:
- Bachelor’s degree in Computer Science or equivalent education or experience.
- 5+ years of experience within the observability space.
Preferred Requirements:
- Experience with web technologies such as HTML, CSS, and JavaScript.
- Experience with programming/scripting languages like Java, .NET, PHP, Go, Node.js, and database technologies.
- Advanced knowledge of Operating Systems (OS) including Windows and Linux.
- Experience with DevOps or Site Reliability Engineering (SRE) practices.
- Knowledge of cloud platforms, including AWS, Azure, or GCP.
- Experience with modern technologies such as containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines.
- Experience with automation tools like Ansible, Puppet, Terraform, etc.
Why You Will Love Being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We foster a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees collaborate with major cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners globally to forge strategic alliances.
- The Dynatrace platform leverages cutting-edge technologies, including our proprietary Davis hypermodal AI, to help customers modernize and automate cloud operations, accelerate software delivery securely, and enable flawless digital experiences.
- Over 50% of Fortune 100 companies are current Dynatrace customers.
Equal Employment Opportunity
All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, and a company matching 401(k) Plan. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, with participant information available in English and Spanish. Right to work information is also available in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.