Full Stack Developer / Customer Success Engineer

About Mental Fitness IQ (mfIQ)

As a technology startup, Mental Fitness IQ (mfIQ) is a workplace performance optimization SaaS platform that helps organizations build stronger micro-cultures, improve psychological safety, and unlock workforce performance. Using AI-powered measurement, Agentic AI coaching, continuous learning, and real-time leadership insights, mfIQ enables organizations to continuously assess team dynamics, resilience, engagement, and workplace culture at the level where performance truly lives—the team. By transforming workforce data into targeted actions, mfIQ helps leaders reduce organizational risk, improve retention and productivity, strengthen employee wellbeing, and create high-performing workplaces where people and business outcomes thrive together.

About the Role

We are looking for a Full Stack Developer / Customer Success Engineer who enjoys building innovative technology solutions, solving complex problems, and working directly with clients in a fast-paced startup environment.

This role is primarily focused on product development and innovation, with approximately 70% of time dedicated to designing, developing, and enhancing product feature capabilities across mobile applications, APIs, analytics, and AI-enabled services. The remaining 30% supports client onboarding, technical operations, and customer success activities to ensure successful adoption and value realization.

You will work across our mobile application, API services, data warehouse, analytics stack, cloud infrastructure, and customer-facing systems, playing a critical role in both product evolution and customer success.

This is an excellent opportunity for a developer looking to expand their experience across product development, AI, cloud infrastructure, and SaaS operations within a growing technology company.

Key Responsibilities

1. Product Development & Innovation (Primary Focus)

• Design, develop, and enhance product capabilities across the mfIQ platform, including mobile applications, APIs, analytics, and AI-enabled services
• Design, build, and maintain scalable user-facing and backend capabilities using React Native, Python, PHP, JavaScript, and cloud-native AWS services
• Build and maintain CI/CD pipelines using Bitbucket, Docker, and Terraform
• Translate client feedback, usage patterns, and business requirements into scalable product enhancements
• Collaborate with Product, Engineering, and Leadership teams to define, prioritize, and deliver roadmap initiatives
• Participate in technical design reviews, architecture discussions, sprint planning, and release management activities
• Design and integrate AI-powered capabilities including workflow automation, intelligent agents, LLM integrations, and predictive analytics that generate actionable insights and recommendations
• Create automation tools and internal utilities that improve platform efficiency, scalability, and operational excellence
• Contribute to quality assurance, testing strategies, and continuous improvement initiatives across the product lifecycle

2. Customer Success Engineering & Onboarding

• Serve as a technical partner during client onboarding, ensuring successful implementation and adoption of the platform
• Configure client environments, validate data integrations, and support deployment of customer-specific requirements
• Load, validate, and troubleshoot client data using Python-based ETL processes and data pipelines
• Verify analytics, dashboards, and reporting outputs to ensure data accuracy and business value
• Partner directly with clients to understand business objectives, operational requirements, and opportunities to optimize platform adoption and outcomes
• Develop onboarding tools, implementation processes, documentation, training materials, and enablement resources that improve client experience and reduce deployment effort
• Provide technical guidance and consultation throughout the customer lifecycle to maximize adoption, utilization, and business outcomes

3. Product Operations & Client Support

• Provide advanced technical support and troubleshooting for platform-related issues involving mobile applications, analytics dashboards, integrations, APIs, and user administration
• Investigate, diagnose, and resolve product issues while identifying underlying causes and opportunities for permanent improvements
• Track, prioritize, and manage support requests, ensuring timely communication and resolution
• Collaborate with development team to implement bug fixes, performance improvements, and product enhancements
• Leverage support interactions as a source of product intelligence, helping identify recurring patterns, emerging requirements, and innovation opportunities
• Contribute to release validation, deployment readiness, and post-release monitoring activities to ensure a high-quality customer experience

Technology Stack

(You don't need to know everything on day one)

• Mobile Applications: React Native
• Backend Development: Python, PHP, JavaScript
• Data Engineering: Data Pipelines, ETL Processes, Data Integration
• API Services: PHP and Python REST APIs, Transactional and Data Services
• Analytics & Insights: Amazon QuickSight, Python, Statistical Analysis, Modelling
• AI & Automation: LLMs, Prompt Engineering, Agentic AI, AI Orchestration, Intelligent Automation
• Cloud Infrastructure: AWS
• Communication & Support: Zoom, Jira, Customer Support and Ticketing Systems
• CI/CD & DevOps: Bitbucket (Git), Docker, Terraform

Required Qualifications

• 3–5 years of experience in software development, technical consulting, customer success engineering, or related technical roles
• Proficiency in two or more technologies such as Python, PHP, JavaScript, React Native, or other modern web/mobile frameworks and backend technologies
• Experience building, integrating, or supporting APIs and cloud-based applications
• Comfortable working with data, scripts, logs, and troubleshooting production systems
• Strong written and verbal communication skills
• Ability to work directly with clients to explain technical concepts and resolve issues effectively
• Exposure to AI-assisted development tools and modern AI technologies
• Familiarity with data analytics, reporting, statistical analysis, or data-driven problem solving
• Organized, detail-oriented, self-motivated, and dependable
• Demonstrated willingness to learn, adapt, and thrive in a dynamic startup environment
• Comfortable wearing multiple hats and contributing across development, customer success, and operational initiatives as business needs evolve
• Must be legally authorized to work in Canada and reside in Canada

Nice-to-Have

• Experience with AWS services and cloud-native architectures
• Experience with React Native or other modern front-end frameworks
• Experience with ETL pipelines, data integration, or data warehousing
• Exposure to analytics and business intelligence platforms such as Amazon QuickSight, Power BI, or Tableau
• Experience with LLMs, prompt engineering, agentic workflows, predictive analytics, or machine learning concepts
• Experience working in a SaaS, startup, or high-growth technology environment
• Bilingual in English and French
• Based in the Ottawa–Outaouais region

What You'll Gain

• Hands-on experience building and scaling a modern SaaS platform across mobile, cloud, analytics, and AI technologies
• This is a hands-on technical role that combines software development, customer interaction, and operational problem-solving. It is not a pure backend, pure frontend, or purely support role.
• Direct exposure to customers, product strategy, and real-world business challenges
• Opportunity to contribute to AI-powered innovation and next-generation workplace technology
• Accelerated growth across full-stack development, cloud infrastructure, data engineering, AI technologies, customer success, and product management disciplines
• A collaborative, entrepreneurial environment where your ideas and contributions directly influence product direction and company growth
• The opportunity to work alongside experienced technology, AI, and business leaders as mfIQ continues its growth and global expansion

Work Environment

• This position reports directly to the SVP Technology
• Flexible working arrangements
• Opportunity to work directly with founders and senior leadership in a high-impact environment
• Small, collaborative team with significant ownership and impact
• Remote work environment

Pay: $60,000.00-$100,000.00 per year

Benefits:
Flexible schedule
Work from home

Application question(s):
Do you live in Canada

Language:
English (required)
French (preferred)

Work Location: Remote