E-commerce Assistant (Cosmetics – Marketing & Business Development)

We are a Hong Kong-based digital solutions and services company with an e-retail department, growing our cosmetics business in Hong Kong. We are looking for a hands-on E-commerce Assistant with a marketing background to join our team.

About the Role

You will support the end-to-end growth of our cosmetics e-commerce business across Hong Kong. This role combines e-commerce operations, business development, digital marketing, and warehouse duties such as order packing and shipping. You will help drive organic growth, manage social media, pack customer orders, arrange shipments via third-party shipping companies, and identify new opportunities. No overseas travel is required for now.

Key Responsibilities

• Drive end-to-end e-commerce store operations for cosmetics products across Hong Kong.
• Develop and execute organic growth strategies to increase traffic, conversion, and sales.
• Manage and grow social media channels including Instagram, Facebook, XiaoHongShu, and TikTok.
• Create, adapt, and schedule marketing content, product stories, and campaigns for different markets.
• Conduct market research to identify trends, partners, platforms, and new business opportunities.
• Support product listings, pricing, promotions, and inventory coordination on Shopify.
• Pack customer orders accurately and prepare parcels for shipment.
• Use third-party shipping companies/couriers to arrange shipments, print shipping labels when necessary, and track deliveries.
• Handle basic shipping documentation and customs/declaration requirements where needed for overseas shipments.
• Coordinate with warehouse and logistics partners on fulfillment and delivery issues.
• Track sales and marketing KPIs such as traffic, conversion, AOV, engagement, and ROI.
• Use AI tools to improve content creation, translation, customer replies, research, and workflow efficiency.
• Work closely with founders, suppliers, and logistics partners.

Requirements

• Diploma/Degree in Business, Marketing, E-Commerce, Communications, or related discipline.
• 1–3 years of experience in e-commerce, digital marketing, business development, or retail. Fresh graduates will also be considered.
• Experience or strong interest in e-commerce platforms; Shopify preferred.
• Social media experience with Instagram, Facebook, Rednote, and/or TikTok preferred.
• Cantonese fluency required, including writing. Mandarin is a good advantage.
• English working proficiency preferred.
• Ability to use AI tools such as ChatGPT, Canva, CapCut, or similar is an advantage.
• Hands-on, sales-driven, self-motivated, and able to manage multiple tasks.
• Willing to work onsite at the warehouse for packing and shipping as required.
• Comfortable with light physical work when packing orders; no heavy lifting required.
• Must have Hong Kong work rights: Hong Kong permanent resident or local resident. No visa sponsorship.

What We Offer

• Discretionary bonus and career growth based on sales performance.
• Transport expenses covered.
• Annual leave.
• MPF.
• Hybrid/remote work arrangement, with onsite warehouse duties when required.
• Exposure to cosmetics e-commerce markets in Hong Kong, Singapore, and China.
• Hands-on experience across business development, marketing, e-commerce operations, packing, and shipping.

How to Apply

Apply via: http://clairds.com/job.php?id=1

Please submit your CV with expected salary and availability. Only shortlisted candidates will be contacted.

Pay: $10,000.00 - $20,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Hybrid remote in Hong Kong Island