DevOps Engineer, Platform Engineering (SaaS Infrastructure)/ 1 day ago
Quick Summary
DevOps Engineer, Platform Engineering (SaaS Infrastructure)
Company Description
Higher Logic is the industry-leading, human-focused engagement platform, delivering powerful online communities and communication tools. We help organizations build, retain, and grow their member or customer base. With over 13 years of experience, we specialize in engagement science. We are a global company with offices across the US, Canada, and Australia, serving more than 3,000 customers, 350,000+ online communities, and over 200 million users worldwide across 42 countries.
Our team values authenticity, diversity, and empathy, fostering a thriving community where open feedback drives success. We embrace learning from both failures and successes, striving to understand the 'why' behind our actions.
Job Description
Join the Platform Engineering team as a DevOps Engineer. Higher Logic operates at scale, supporting tens of millions of end users daily. This crucial role focuses on the continuous improvement of our high-scale SaaS infrastructure and driving DevOps excellence.
This is a full-time position where you will execute the infrastructure roadmap and promote DevOps best practices. You will work collaboratively and independently on complex, concurrent projects within a global, 24x7x365 multi-cloud environment, requiring high technical skill and precision.
Platform Engineering ensures service reliability in the production environment and enables Engineering through the development and administration of CI/CD pipelines. We bridge Engineering, Operations, and Support. As the company rapidly introduces new products and features, this role demands a flexible, forward-thinking approach to scalability and performance.
The DevOps Engineer will perform hands-on configuration and tuning of service resources while architecting and building independent microservices. Success requires robust learning capacity, optimism, focus, and close teamwork.
Key Responsibilities:
- Building and supporting our cloud-based environment.
- Manage and troubleshoot Linux-based systems in production and non-production environments.
- Improve infrastructure automation, monitoring, and operational processes.
- Assist with incident response, root cause analysis, and continuous improvement.
- Participate in code reviews and contribute to infrastructure standards and best practices.
- Participating in the application of software patches and security updates.
- Communicate & collaborate extremely well with others.
- Understand the value provided by incremental solution delivery, POCs, etc.
- Think with an Agile mindset and are familiar with Kanban and Scrum.
- Work with Developers and Support to continuously improve uptime of hosted service.
- Share on-call responsibilities with team members.
- Follow best cloud practices within engineering teams.
- Appreciate the value of diversity of opinions, approaches, and backgrounds.
Qualifications:
- Practical cloud experience with AWS, Azure, or Google Cloud Platform.
- Solid Linux system administration experience (CLI usage, services, networking, troubleshooting).
- Experience working with version control systems (Git).
- Strong understanding of at least one major programming language (e.g., Python, Go, Java, PHP, or similar).
- Expertise in Infrastructure-as-code and related tools such as: Terraform, Chef, Puppet, Ansible, Packer.
- Experience with MySQL, nginx, HAProxy, PHP.
- Familiarity with Autoscaling, ECS, Docker, Redis, Memcached, S3, CloudWatch, CI/CD, and containers at scale.
- Ability to work independently in a fully remote environment.
- Managing and monitoring cloud infrastructure and systems.
- Designing, building and maintaining backend management systems.
- Designing and configuring continuous integration and deployment pipelines for on-premises and cloud applications.
- Building and improving Infrastructure dashboards to promote visibility throughout the organization.
- Significant commercial experience with our stack, or a Bachelor's degree or better in Computer Science, MIS, or equivalent.
What you'll earn:
- Competitive compensation.
- Comprehensive health benefits package.
- 401(k) plan with employer match.
- Healthcare and dependent-care flexible spending account.
- Company short-term and long-term disability insurance.
- Company culture that recognizes its employees.
- Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
- Significant advancement opportunities for outstanding performers.
EEO Disclosure
Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]