Company Overview

We specialize in transforming healthcare experiences using intelligent digital solutions. Tuotempo operates as a trusted patient engagement platform utilized by leading healthcare institutions across Europe and Latin America.

Our innovative CRM system is designed to reduce administrative burdens for medical professionals, allowing them to prioritize exceptional patient care. The cloud-based platform orchestrates the entire patient journey, covering initial appointment booking, omnichannel management, and comprehensive follow-up care. This results in streamlined operations for providers and a frictionless experience for patients.

Discover how we are reshaping healthcare delivery at tuotempo.com

We embrace a remote-first culture, offering flexibility to work entirely remotely from Italy or Spain, or collaborate in person at our hubs in Bologna or Barcelona.

AI/LLM Engineer

We seek an innovative AI/LLM Engineer to advance our conversational AI capabilities within the Tech&Product team. This role focuses on prompt engineering, multi-agent orchestration, automated testing, and deploying production integrations using LLM systems. You will collaborate closely with Backend Engineers to deliver world-class AI experiences.

Key Responsibilities

Core Development

• Design, optimize, and version prompts for production voice and chat LLM applications.
• Architect and orchestrate multi-agent systems tailored for complex conversations.
• Develop automated testing and validation frameworks for LLM outputs.
• Implement robust prompt versioning, storage, and retrieval systems.

System Integration & Deployment

• Collaborate with Backend Engineers to deploy and scale LLM-based systems effectively.
• Integrate LLMs with critical communication APIs (Twilio, WhatsApp, ElevenLabs).
• Implement Retrieval-Augmented Generation (RAG) solutions and vector search for multilingual environments.
• Monitor performance metrics and ensure high conversation quality.

Research & Innovation

• Research and prototype various multi-agent frameworks (both open-source and commercial).
• Experiment with cutting-edge conversational AI and real-time speech processing techniques.
• Contribute to the evolution of the team's LLMOps best practices.
• Drive continuous improvement in conversational quality, RAG pipelines, and latency reduction.

Required Skills & Experience

• 2+ years of hands-on experience utilizing Large Language Models (LLMs), including OpenAI or similar commercial/open-source models.
• Strong expertise in prompt engineering and LLM optimization strategies.
• Proven experience evaluating LLMs, including designing evaluation frameworks, creating test datasets, and defining success metrics.
• Familiarity with automated testing pipelines and building CI/CD-integrated evaluation systems for prompt changes.
• Experience designing and developing multi-agent architectures for orchestrating complex LLM systems.
• Good understanding of transformer architectures and proficiency in LLM frameworks (e.g., LangChain, LlamaIndex).
• Proficiency in Python programming.
• Experience implementing RAG pipelines and utilizing vector databases.
• Ability to thrive in fast-moving, cross-functional environments, owning outcomes and navigating ambiguity.

Preferred Qualifications

• Experience within the healthcare industry.
• Prior LLM integration experience with voice platforms (Twilio, ElevenLabs).
• Background in conversational AI, including chatbots and voice assistants.
• Knowledge of real-time speech processing and multi-modal systems.
• Familiarity with functional programming principles and advanced Natural Language Processing (NLP).
• Exposure to OOP stacks (.NET, PHP).
• Understanding of security and privacy considerations in conversational AI.

Additional Information

What We Offer

We prioritize a healthy work-life balance and long-term professional growth. Benefits vary by location:

Shared Benefits

• 100% remote work flexibility, with optional access to offices in Bologna or Barcelona.
• Stock options plan available after 6 months of employment.
• One extra day off provided for your birthday.
• Access to iFeel, our dedicated mental wellbeing platform.

Italy-Specific Benefits

• €8/day meal vouchers (lunch covered if working in the Bologna office).
• Private health coverage provided via Metasalute.

Spain-Specific Benefits

• Comprehensive private health insurance with Adeslas.
• Access to Flexoh, a flexible compensation platform.
• Wellhub membership for gym and wellness networks.
• Language courses.

Recruitment Process

1. HR Interview: A discussion covering your motivations, Tuotempo culture, and team structure.
2. Technical Interview: A deep-dive with Tech Managers, including practical discussions or exercises focused on LLMs, multi-agent systems, prompt design, and evaluation workflows.
3. Functional Interview: A conversation with Product Managers to assess cross-functional collaboration and alignment on the AI product domain.