Cloud Operations Engineer

Atlantic BT empowers clients to achieve their full potential through innovative web-based solutions. We are a team of exceptional professionals dedicated to delivering custom digital solutions for enterprise and global businesses. We foster a rich, creative, and collaborative environment, enabling our employees to advance their skills, interests, and experience across all facets of web and application development. Our team members significantly influence their career paths, providing input on preferred technologies, desired responsibilities, and the level of ownership they wish to undertake.

Summary

Atlantic BT is actively seeking a dedicated and hardworking IT team member with strong Customer Support skills, extensive cloud operations experience, and a solid work ethic to join our full-time staff. This pivotal role involves supporting client hosting environments within AWS, managing IT support and alert queues, and facilitating the migration of our console-managed infrastructure to Terraform. Key technologies utilized include AWS, Terraform/OpenTofu, Linux, Microsoft Windows, Apache, NGINX, IIS, Load Balancing, CloudFront/CDN, WAF, Redis, MySQL, MSSQL, Varnish, and DNS.

Responsibilities

• Communicate effectively with clients and ABT team members, providing excellent support via phone, email, and ticketing systems.
• Collaborate directly with ABT developers, QA, and project managers to resolve blockers and clearly explain infrastructure issues.
• Design, build, and scale customer and application-specific hosting environments in AWS.
• Develop and maintain infrastructure as code using Terraform/OpenTofu, including importing existing console-managed resources into code.
• Perform network administration tasks, such as VPC design, subnetting, routing, security groups, VPN, and DNS management.
• Troubleshoot web application performance and security challenges.
• Triage and respond to monitoring alerts (CloudWatch, NodePing) and lead incident response efforts.
• Coordinate and execute scheduled client deployments; diagnose CI/CD pipeline failures.
• Perform supporting release tasks: database exports and snapshots, cache invalidations, certificate and secret updates, and DNS cutovers.
• Conduct security scans, manage WAF policy tasks, and mitigate identified problems or vulnerabilities.
• Manage IAM, SSO, and credential rotation; implement least-privilege access paths.
• Install, configure, and upgrade servers, performing essential server administrative tasks.
• Execute migrations of legacy web applications and software.
• Script complex tasks and deployments using Bash, PowerShell, Python, or Ansible.
• Monitor and control cloud spend effectively.
• Provide after-hours support and respond to monitoring alerts on a rotating schedule.
• Create comprehensive documentation for team processes, procedures, infrastructure, and deployments.
• Contribute to and ensure consistent adherence to AtlanticBT IT policies, standards, and procedures.
• Represent AtlanticBT as an expert IT resource, both internally and externally.
• Provide project architecture design input and participate in project retro feedback sessions.

Requirements

• 3+ years of experience in cloud hosting applications and related activities.
• Proven experience with Amazon Web Services (AWS) in production environments.
• Proficiency with Linux operating systems.
• Experience with Microsoft Server.
• Knowledge of MS SQL Server.
• Experience with MySQL.
• Hands-on Terraform or OpenTofu experience: writing modules, managing state, and importing existing resources.
• Strong networking knowledge: subnetting, routing, DNS, TLS, load balancing, firewall rules, and VPN.
• Comfortable operating legacy console-managed infrastructure during the transition to Terraform / OpenTofu.
• Dependable and professional work ethic.
• Positive, self-motivated, and a quick learner.
• Excellent communication skills (both verbal and written).
• Ability to collaborate effectively with teammates: collaborative, patient, and comfortable with interruptions.
• Ability to work both independently and as part of a peer team.
• Proactive in recognizing tasks that need completion and willing to take responsibility.

Experience in any of the following is a plus:

• CI/CD automation, especially Bitbucket Pipelines.
• AWS WAF rule authoring and bot management.
• SSO and identity federation (JumpCloud, AWS IAM Identity Center).
• Observability tooling (Grafana, CloudWatch dashboards, synthetic monitoring).
• Compliance program support (SOC 2, Vanta).
• Containers and serverless technologies (ECS, Fargate, Lambda).
• Experience with Microsoft Azure or Google Cloud.
• Web application development knowledge and experience in one or more of:
  • PHP
  • .Net
  • Node.js
  • Python

Atlantic BT is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.