Application Support Engineer

Learnosity is a global leader in AI-powered assessment solutions, serving over 700 customers and more than 40 million learners. Our mission is to advance education and learning worldwide with best-in-class technology. Our API-based products enable modern learning platforms to quickly launch fully featured products, scale on demand, and adapt to evolving market needs. Questionmark, our enterprise-grade assessment platform, empowers corporations and governments by delivering valid, reliable, fair, and defensible assessments.

We are seeking an Application Support Engineer to join our team. This full-time role involves working with a diverse team based in New York and globally. The Application Support Engineer reports to the VP of Technical Support and collaborates closely with Customer Success, Product, Sales, and Engineering teams.

Note: This is a customer-facing role focused on front-end technologies (JavaScript, CSS, HTML), not a traditional IT role. Extensive front-end experience is required, with minimal back-end experience needed. An initial screening will assess this.

Core Goals and Responsibilities:

• Collaborate with, learn from, and contribute to a strong team of Support colleagues and cross-company teams.
• Quickly familiarize yourself with a robust suite of APIs and supporting documentation.
• Utilize JavaScript extensively to assist clients with issue resolution, build demos, and create helpful resources.
• Confidently provide technical advice and recommendations to customers and colleagues.

Experience and Skills:

Must haves:

• Excellent communication skills for interfacing with both technical and non-technical audiences.
• A strong, self-driven work ethic with the ability to troubleshoot, find answers, ask questions, and collaborate effectively.
• A strong understanding of front-end technologies. (This role is not suitable for server technology specialists, hardware/software support, or traditional IT roles.)
• Very strong JavaScript skills.
• Proficiency in PHP or the ability to quickly gain proficiency.
• One or more years of experience in a technical role.
• Fluent written and spoken English.

Great to have:

• BS in Computer Science or a related technical field.
• Two or more years of experience as a front-end developer.
• Technical Writing Experience.
• Proficiency in Python, .NET, NodeJS, or Java (bonus).

Values:

We are a values-based company. Our four core values are the foundation of our work:

• We live to learn
• We aim higher
• We do the right thing
• Our success is better shared

Benefits:

Joining the Learnosity/Questionmark team means committing to continuous improvement, adaptation, and learning. Our benefits package includes:

• Working from home
• Generous healthcare coverage
• Company 401k plan
• Paid vacation, personal, and sick days
• Career support

Learnosity/Questionmark is committed to equal employment opportunity and fostering a diverse workforce to enhance our mission in advancing education and ed-tech.

Find out more about your career at Learnosity at learnosity.com/careers/.

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Salary & package dependent on experience.

Please only contact us if you are a candidate interested in applying for this role. You must have the right to live and work in the United States without sponsorship. No Recruiters Please.