WordPress & WooCommerce Technical Support Executive

Website Support Executive: WordPress & WooCommerce Technical Support

We are seeking a highly skilled Website Support Executive specializing in troubleshooting and resolving complex issues across WordPress, WooCommerce, and various website hosting environments. This role is crucial for ensuring client websites operate smoothly and securely by diagnosing root causes, implementing sustainable solutions, and proactively preventing recurring problems.

You will manage support cases end-to-end, providing clear client updates while guaranteeing long-term website stability. Success in this role requires technical expertise, a proactive attitude, fast response times, and strong accountability.

Candidates should possess a minimum of 1 year of user support experience, excellent communication skills, and proven time management abilities. We seek individuals who thrive in collaborative settings, are eager to learn, and execute tasks to a very high standard.

Key Responsibilities

• Provide post-project technical support to end-users via ticket, email, and phone channels.
• Perform deep troubleshooting and resolution for WordPress, WooCommerce, and hosting-related issues.
• Implement sustainable, long-term fixes rather than temporary workarounds (avoiding rollbacks or quick patches).
• Manage cPanel, FTP, DNS, and server-level configurations to resolve performance, hosting, and security challenges.
• Escalate issues to higher-level support only when necessary, ensuring full documentation of all findings.
• Keep clients promptly updated on issue progress and resolution status.
• Document solutions in the internal knowledgebase, FAQs, and training guides to enhance team expertise.
• Collaborate with internal teams to refine support protocols and improve overall efficiency.

Requirements

• Minimum 1 year of technical support experience.
• Strong expertise in WordPress, WooCommerce, and plugin/theme troubleshooting.
• Proficient with cPanel, FTP, DNS, database management, and server-side tools.
• Knowledge of HTML, CSS, PHP, and MySQL for debugging and implementing fixes.
• Strong JavaScript (ES6+) skills for WordPress/WooCommerce troubleshooting (AJAX, REST API, event handling, async flows).
• Experience integrating front-end JS with WordPress hooks, wp_ajax / wp_ajax_nopriv, nonces, and wp_localize_script.
• Ability to diagnose and fix conflicting scripts and performance bottlenecks (long tasks, render-blocking assets, excessive reflows).
• Proven ability to identify root causes and implement sustainable long-term solutions.
• Proactive, fast to respond, and reliable under pressure.
• Execute site migrations with minimal downtime and zero data loss.
• Ability to work independently as well as within a collaborative team.

Bonus Skills

• Experience with advanced performance optimization (Improving PageSpeed Insights scores, Core Web Vitals, caching strategies, database optimization, and server-level tuning).

Job Details

Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 9 months
Pay: RM2,000.00 - RM2,800.00 per month

Benefits

• Opportunities for promotion
• Professional development
• Work from home

Work Location: Remote