WordPress Support Specialist (Contractor)/ 1 week ago
Quick Summary
WordPress Support Specialist (Contractor)
Mannix Marketing, Inc. | Glens Falls, NY (Remote) | 1099 Contractor | $15–$35/hr DOE
About Mannix Marketing
Mannix Marketing is an award-winning, full-service digital marketing and web development agency established in 1996, based in Glens Falls, NY. We specialize in building custom-coded, SEO-optimized WordPress websites for diverse clients in healthcare, senior living, B2B, manufacturing, travel, tourism, and nonprofit sectors. Our sites are hand-coded, without page builders or bulky themes, and adhere to WCAG 2.2 AA accessibility standards. We operate as a fully remote team, committed to delivering reliable, measurable results.
The Role
We are seeking a skilled WordPress Support Specialist to join our team as an ongoing contractor. This role involves managing maintenance, troubleshooting, and administrative requests within our support queue for a portfolio of custom-coded WordPress client sites. It is a ticket-based, asynchronous-friendly position, ideal for an independent professional who can communicate clearly with non-technical clients and consistently deliver accurate, clean work.
This is specifically a WordPress maintenance and support role, requiring deep knowledge of WordPress and server-side fundamentals, not a design or new-build position.
What You'll Do
- Resolve incoming support tickets via Zendesk, covering content updates, plugin issues, broken layouts, and form troubleshooting.
- Perform edits and updates on custom-coded WordPress sites, utilizing PHP and custom themes (no page builders).
- Manage and troubleshoot hosting issues, including cPanel, DNS records, SSL certificates, and domain configuration.
- Work with essential WordPress plugins such as ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI.
- Assist with Google Workspace administration tasks, including user management, email setup, and permissions.
- Identify and escalate issues requiring developer-level intervention.
- Communicate technical issues clearly and professionally in plain language to clients and internal team members.
You Must Have
- 3+ years of hands-on WordPress experience with custom-coded themes, not page builders.
- Demonstrable experience with custom PHP and the WordPress template hierarchy.
- Comfort working in WordPress sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools.
- Experience with cPanel, DNS management, and SSL installation/renewal.
- Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO.
- Experience using a ticketing system (Zendesk strongly preferred).
- Ability to write custom CSS (no Tailwind, no Bootstrap).
- Strong written communication skills, as you will often be the primary client contact for issue descriptions.
Strongly Preferred
- Google Workspace administration experience (user management, email configuration, alias and permissions management).
- Familiarity with WCAG 2.2 AA accessibility standards.
- Experience supporting an agency client portfolio, managing multiple sites simultaneously.
- Upwork or other platform profile with verifiable reviews for support/maintenance work.
What We're NOT Looking For
To ensure mutual time efficiency, please do not apply if:
- Your WordPress experience is primarily with Elementor, Divi, Beaver Builder, or other page builders.
- You lack experience with custom PHP themes or hand-coded WordPress sites.
- You have no experience with a ticketing or help desk system.
- Your portfolio mainly showcases site builds rather than ongoing maintenance and support work.
Work Arrangement
- Remote: Work from anywhere with reliable internet access.
- Availability: Eastern Time business hours preferred; some asynchronous flexibility is available.
- Engagement Type: 1099 contractor, ongoing, with hours varying based on ticket volume.
- Rate: $15–$35/hr, dependent on experience and demonstrated skill.