Quick Summary
Introduction
Since 2006, WPMU DEV, a part of Incsub, has empowered millions of web developers, freelancers, and agencies to grow their businesses. We achieve this through our award-winning WordPress plugins, robust hosting solutions, world-class support, and comprehensive site management tools.
Are you a tech-oriented individual who enjoys remote work, coding, and helping others?
This is your opportunity to make a significant impact. Join the WPMU DEV team today and experience substantial professional growth.
Our talented and inspiring team operates globally, with members across every continent. Your location is not a barrier, provided you are available and enthusiastic. Our team works in shifts to ensure 24/7 customer coverage.
We are seeking a candidate available to work weekends and the following schedule:
- 4:00 pm – 12:00 am UTC
Responsibilities
At WPMU DEV, we host and power websites utilized by millions daily. We are actively seeking experienced WordPress Support Specialists to join our mission of delivering unparalleled support within the WordPress ecosystem. Ideal candidates will demonstrate politeness, patience, and understanding with our customers.
Key responsibilities for this role include:
- Providing exceptional support to our valued members and customers.
- Promptly responding to and debugging issues reported by customers concerning their websites, WordPress plugins, or hosting services.
- Engaging actively and helpfully in the WordPress.org forums.
- Assisting customers with their WordPress problems by logging into their sites, diagnosing issues, and proposing effective solutions.
- Crafting clear and helpful responses to customer inquiries via email, chat, and our forum.
- Offering knowledgeable recommendations for solutions to address customer feature requests.
- Generating clear and detailed bug reports for escalation to our developers and Second Level Support Team.
- Thoroughly documenting and summarizing tests or troubleshooting steps for effective communication with both customers and colleagues.
- Expertly assisting with and resolving a wide range of WordPress questions.
- Being an active and contributing member of the Incsub team.
We offer numerous challenges and opportunities for those eager to advance their careers.
Qualifications
- Minimum of 2+ years of experience with WordPress.
- Proficiency in coding with PHP, CSS, MySQL, and HTML.
- Strong knowledge of the WordPress platform, including WordPress hooks & filters.
- Ability to diagnose WordPress issues by isolating factors and providing resolutions.
- Understanding of browser console errors and debugging using developer tools.
- Exceptional attention to detail and problem-solving aptitude.
- Excellent interpersonal communication skills, characterized by kindness, supportiveness, and friendliness.
- A strong team player, enthusiastic about contributing to a growing, motivated, and distributed support team.
- Commitment to impressive response times, efficient typing speed, and the ability to deliver quality work under deadlines.
- Fluent in English for effective communication.
- Ability to work full-time (40 hours/week).
SKILL-SET
- WordPress
- Technical Support
- Customer Support
- Communication
- PHP
- CSS
- MySQL
- HTML
Job Benefits
- A culture focused on growth and development.
- Excellent compensation with competitive benefits and dedicated rejuvenation time-off.
- Flexible work environment.
- Comprehensive training, tools, and support to ensure job success.
- Unlimited learning opportunities through exposure to cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave annually (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months paid) after 10 years of employment.
- Annual bonus tied to company growth targets.
- Technology budget to upgrade work tools, increasing with tenure.
- Yearly general expenses budget to enhance productivity, increasing with tenure.
Application Process
If you are interested in joining our company and align with our values, please submit your application, CV, and the completed WordPress Support Specialist Task. We will then contact you.
HIRING PROCESS
Our hiring process involves an initial task and an interview with our management team, which includes a second task. Successful candidates at the interview stage will be offered a paid trial period of 4-6 weeks before a permanent role is extended.
Good luck!
Please ensure your application includes the completed task sheet for assessment.