Web & Digital Support Specialist (Non-Profit), Full-Time (contract)

Position Overview

The Web & Digital Support Specialist is crucial for the organization's digital operations, ensuring seamless functionality of websites, learning platforms, and online communication tools. This role involves assisting with website maintenance, social media coordination, and providing technical support to staff and volunteers. The ideal candidate will possess expertise in website management, digital communications, and IT administration, coupled with a proactive approach to troubleshooting and enhancing digital engagement.

Key Responsibilities

• Maintain and update multiple organizational websites, ensuring content accuracy, functionality, and design consistency.
• Publish news articles, blog posts, newsletters, and updates across various digital platforms.
• Support the administration of the WordPress-based Learning Management System (LMS), including assigning permissions and updating content.
• Provide daily technical support for staff, volunteers, and online systems, primarily within Microsoft 365 and Google Workspace environments.
• Assist with the design and maintenance of promotional and informational materials as needed.
• Coordinate and distribute surveys to collect data for program evaluation and improvement.
• Perform other related duties as assigned to support the organization.

Qualifications & Skills

• College diploma or certificate in web development, computer programming, software engineering, or a related field, or equivalent professional experience.
• Proven experience in digital communications, website maintenance, and IT support.
• Proficiency in content management systems (WordPress preferred).
• Working knowledge of HTML, CSS, and JavaScript.
• Understanding of responsive and mobile-first web design principles.
• Familiarity with social media management and analytics tools.
• Strong troubleshooting, problem-solving, and analytical skills.
• High attention to detail and accuracy.
• Experience managing online platforms and databases.
• Knowledge of cybersecurity best practices.
• Advanced time management and organizational skills.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work both independently and collaboratively with cross-functional teams.

Preferred Qualifications

• Experience with graphic design and content creation tools (e.g., Canva, Adobe Creative Suite).
• Direct experience providing technical support remotely.
• Proven experience administering Microsoft 365 and Google Workspace environments, including user provisioning, permission management, security policies (e.g., MFA, conditional access), and cross-platform troubleshooting for seamless collaboration.
• Knowledge of SEO strategies and website performance optimization.
• Familiarity with accessibility standards.
• Experience with Google Analytics or similar web analytics tools.
• Basic understanding of back-end technologies (e.g., PHP, MySQL).
• Familiarity with Blackbaud/TeamRaiser systems.
• Interest in or commitment to mental health and non-profit sector work.

How to Apply

MDSC offers a comprehensive employee benefits package. Interested applicants must submit a cover letter and resume. Only applicants selected for an interview will be contacted. No phone calls, please.

Job Details

• Job Type: Full-time
• Pay: $45,000.00-$50,000.00 per year

Benefits

• Dental care
• Paid time off
• Vision care

Education

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience

• HTML: 1 year (preferred)
• JavaScript: 1 year (preferred)
• CSS: 1 year (preferred)
• TeamRaiser: 1 year (preferred)
• Technical support: 1 year (required)
• Microsoft 365 Administrator: 1 year (preferred)

Language

• English: (required)
• French: (preferred)

Work Location

• Remote