User Support Technician

Employment duration: Permanent
Work language: English
Work hours: 37.5 hours per week
Employment terms: Flexible hours, Day

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Experience

3 years to less than 5 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide customer service
• Manage incidents
• Usability testing

Supervision

No supervision responsibility

Computer and Technology Knowledge

• Project management software
• HTML editing software
• Software development
• Mac OS
• JavaScript
• SQL
• Spreadsheet
• PHP
• WordPress
• HTML
• Software quality assurance

Workplace Information

Hybrid

Type of Experience

Call centre

Area of Work Experience

Quality assurance or control

Area of Specialization

E-commerce

Security and Safety

Basic security clearance

Transportation and Travel Information

• Own transportation
• Willing to travel

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting

Tools and Equipment

• Internet access
• Cellular phone

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening Questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?

Benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Group insurance benefits
• Life insurance
• Stocks/shares
• Maternity and parental benefits
• Free parking available
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program