Job Details

Employment Type: Permanent

Work Language: English

Work Hours: 37.5 hours per week

Education and Experience

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
• Experience: 2 years to less than 3 years.

Key Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals, and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide customer service.
• Manage incidents.
• Usability testing.

Supervision

No supervision responsibility.

Computer and Technology Knowledge

• Project management software
• HTML editing software
• Software development
• Mac OS
• JavaScript
• SQL
• Spreadsheet
• PHP
• WordPress
• HTML

Type of Experience

• Call centre

Area of Work Experience

• Quality assurance or control

Area of Specialization

• E-commerce

Security and Safety

Basic security clearance.

Transportation/Travel Information

• Own transportation
• Willing to travel

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sound discrimination
• Sitting

Own Tools/Equipment

• Internet access
• Cellular phone

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening Questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you live near the job location?
• What is the highest level of study you have completed?

Workplace Information

Hybrid

Health Benefits

• Dental plan
• Health care plan

Financial Benefits

• Stocks/shares

Long Term Benefits

• Maternity and parental benefits

Other Benefits

• Free parking available
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program