Trainee Technical Consultant, Electronic Fiscal Documents

At TecnoSpeed, the mission of our Technical Consultant is to support clients in resolving problems and inquiries, ensuring their success and optimal results with our solutions.

If you are a curious individual with a strong desire to learn, passionate about Technical Consulting, and dream of contributing to an innovative company that simplifies developers' lives, we want to connect with you!

TecnoSpeed believes that diverse perspectives enrich our team. We encourage you to apply and join us in our purpose to transform our clients' lives.

Responsibilities and Duties

Customer Service and Autonomy

• Handling low-complexity requests (chat and ticket), guiding clients on problem resolution, and fostering client autonomy for future situations.

Scenario Analysis and Simulations

• Supporting the simulation of client-reported scenarios and problems to contribute to quick and effective solutions.

Improvement Proposals

• Creating and suggesting improvements and corrections to the Product Owner (PO), continuously evolving our products and processes.

Documentation and Support Reduction

• Identifying and enhancing support documentation and/or products, ensuring clients find rapid answers without needing to contact support.

Validation and Development Support

• Assisting with validations and tests as needed, providing support to the development team to ensure product excellence.

Complete Ticket Validation

• Ensuring all tickets submitted to the development team include detailed simulations and necessary attachments to expedite analysis.

SLA Compliance

• Monitoring and ensuring that agreed-upon deadlines for each ticket are met, preventing delays and rework.

Why You'll Love This Challenge

At TecnoSpeed, no one grows alone! Our team is highly collaborative, always ready to share knowledge and provide support. Additionally, our Corporate University offers resources to help you develop and unlock your full potential.

Requirements and Qualifications

To succeed in your daily activities, you will need:

• A passion for customer service and problem-solving.
• Experience with industry tools (e.g., service platforms, ticket management systems, XML/JSON editors).
• Basic understanding of electronic tax documents (e.g., NFe, NFCe, MDFe, CTe, CTe OS).
• Basic understanding of programming logic and databases to solve daily challenges.
• Basic knowledge of a programming language (e.g., Delphi, C#, VB6, PHP, Java).
• Availability for on-call duty when necessary.

What Sets You Apart (Differentiators)

• Basic knowledge of REST APIs and their functionality.
• Understanding of eSocial/Reinf/Sped.

Expected Behavioral Competencies

• Organization and Time Management: Ability to plan and prioritize tasks, ensuring timely deliveries and efficient customer service.
• Resilience: Maintaining composure and persistence when facing challenges, demonstrating emotional balance under pressure.
• Clear and Effective Communication: Skill in conveying information objectively and understandably, fostering clear comprehension by clients and the internal team.
• Customer Focus: Dedication to understanding client needs, offering personalized solutions, and promoting their autonomy and satisfaction.
• Aptitude for Continuous Learning: Eagerness to stay updated and share knowledge, seeking new practices, tools, and insights to enhance work quality.
• Collaboration and Teamwork: Willingness to work cooperatively with the team, contributing to a collaborative environment and collective success.
• Proactivity and Innovation: Initiative to identify improvements, propose creative solutions, and contribute to the evolution of processes and products.
• Trust: Acting with transparency and responsibility, building confidence with the team and clients, and ensuring efficient, high-quality work.

Additional Information

Benefits

• CLT Employment Model (Brazilian labor law contract).
• Flexible Hours: 40-hour work week, promoting a better work-life balance.
• Home Office: Work comfortably and productively from home.
• Home Office Aid: Financial support to ensure you have the necessary resources for remote work.
• Professional Development: Access to our Corporate University, Development Tracks, Career Plan, PDI, continuous training, and constructive feedback.
• Career Investment: Support for courses, certifications, and professional growth.
• Flexible Benefits Card (Mastercard): Includes food balance and a flexible balance for personalized use.
• Co-participatory Health Plan: Options with Unimed or PAM, offering practical discounts on payroll or via the flexible card.
• Co-participatory Dental Plan: Odontoprev coverage with accessible advantages for oral health care.
• Amar.Elo Program: Weekly content on mental and emotional health to support work-life balance.
• Mental Health Support: Accessible online therapy with exclusive rates.
• Excellent Equipment: Provided with top-tier tools for high-quality performance.
• Birthday Day Off + Voucher: Celebrate your special day with us!
• Happy Hours, Celebrations, and Recognition: Foster team bonding and appreciation.
• Award-Winning Management: Join a company recognized for exclusive management practices, including GPTW, CMMI, FIA Employee Experience, innovation, and agility awards.

At TecnoSpeed, we invest in your growth and well-being. Join us!

Developing people is our core drive. Teamwork, a commitment to learning, and quality delivery are the essence of TecnoSpeed. Our focus on people has led to remarkable achievements:

• Ranked in the TOP 7 Best Companies to Work For in Brazil (medium size) and TOP 50 in Latin America by GPTW.
• 1st PLACE in the medium-sized companies category of GPTW PR 2024 for the second consecutive year.
• Recognized as THE BEST PLACE TO WORK in technology for the fourth consecutive year by the FIA Employee Experience (FEEx) 2024 survey.
• Recipient of the PNI - National Innovation Award in the Project Management category.
• Named one of the 500 fastest-growing companies in the Americas by the Financial Times ranking (one of only 19 Brazilian companies included).

All these achievements in just 19 years of history!

Our Special Sauce in Practice

The "Special Sauce" embodies the TecnoSpeed way of life, infused into every aspect of our company. It's our unique differentiator, and it's not a secret! Here are the ingredients:

• Proactivity: Delivering beyond expectations, surprising and delighting.
• Collaboration: Always helping colleagues and going beyond your defined role.
• Knowledge: Learning and teaching something new every day.
• Trust: The fundamental basis of our team.

Do our principles resonate with you? Then come join us for a conversation.

We are waiting for you! Our culture is designed to develop your potential. We are a results-driven organization. Bring your experience, dedication, and focus to TecnoSpeed.

Let's start a successful partnership!

Have questions about our selection process? Refer to our FAQ Frequently Asked Questions about our Selection Process.