Technology Lead M/F

CONTRACT TYPE: Permanent Contract

DEPARTMENT: ICC Academy

COUNTRY: Singapore

LOCATION: Singapore

As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce (ICC) operates with a core mission to “make business work for everyone, every day, everywhere.” We serve as the primary voice of the real economy in intergovernmental organizations, championing local business needs in global decision-making. Our global network sets rules and standards facilitating over $17 trillion in trade annually, and provides tailored products and digital services addressing challenges faced by international businesses. We also offer premier private global dispute resolution services, leveraging ICC's independence, integrity, and expertise.

The ICC Academy, ICC's educational arm, supports this mission by providing specialized certification programs, short-online courses, and customizable workshops for professionals and businesses operating internationally. We have trained thousands of professionals in over 100 countries, with globally recognized and accredited qualifications.

The Role: Technology Lead, ICC Academy

We are seeking a Technology Lead based in Singapore to join the ICC Academy. In this role, you will oversee projects within ICC Academy’s technology portfolio, developing a thorough understanding of business processes, rules, data flows, and system impacts. Reporting to the Technology Director, you will work with key systems, services, and data to enhance the Learning Management System (LMS), e-Commerce, Student Information System, and exam proctoring platforms.

Your responsibilities will include:

• Engaging in all stages of the software development life cycle, including design, development, integration, testing, deployment, maintenance, and customer support for intricate systems.
• Serving as a single point of contact for users regarding all technical queries, analyzing issues, developing troubleshooting policies, and researching/implementing resolutions.
• Managing cloud infrastructure and services such as Microsoft Azure and Cloudflare.
• Managing integrations with related platforms (LMS, e-Commerce, proctoring, certification, etc.).
• Embracing an "automation first" mindset to minimize manual tasks, improve processes, and optimize support team operations.
• Providing application administrative support across applications as needed.
• Proactively monitoring payments to provide support on the e-commerce platform and payment gateways.
• Researching, identifying, designing, and implementing new technology solutions to support ICC Academy’s ambitions and future requirements.
• Ensuring proper documentation, notification, escalation, tracking, and follow-up of incidents/requests are conducted in a timely manner.

What We Offer:

• A dynamic, collaborative, and caring work environment in an international setting.
• Opportunities for continuous learning.
• The chance to make a meaningful impact.
• Partial work-from-home opportunities.

Requirements

Do not hesitate to apply if you:

• Hold a diploma or bachelor’s degree in computer science, computer engineering, information technology, or a related discipline.
• Have a minimum of four years of experience in software development, implementation, and support (experience in data analysis and visualization is preferred).
• Have in-depth knowledge of SQL databases (MySQL & MS SQL), PHP, MVC/Web services, REST API, Bootstrap, and frameworks like Node.js.
• Are hands-on and highly motivated with a desire to continually enhance technical skills.
• Are preferably familiar with data analytics solutions, Microsoft technologies, and Business Intelligence.
• Are experienced in Agile Scrum methodology.
• Possess excellent technical skills, attention to detail, and an ability to adhere to deadlines.
• Are a team player with great interpersonal skills who is innovative and results-oriented.
• Are an organized self-starter with the ability to work autonomously.

Terms and Conditions

• Estimated start date: ASAP
• Department: Global Partnerships and Development department
• Location: ICC Academy, Singapore
• Contract type and duration: Permanent contract, full time.