Technical Support Specialist

About the Opportunity

Are you an individual with experience in sales, customer service, or call center operations, currently studying or holding a degree in administration or IT fields? This is an excellent opportunity to gain valuable experience with the Maya team.

Requirements

• Education: Bachelor's degree in Systems, Computing, Informatics, Administration, or Accounting.
• Age: 23 years and older.
• Gender: Indistinct.
• Marital Status: Indistinct.
• Experience: Minimum of 6 months in customer service.

Experience and Knowledge

• Knowledge of CFDI 4.0 or basic accounting principles (preferred).
• Proficiency in user support and customer service.
• Understanding of information transfer processes.
• Competence in Operating Systems management.
• Experience with databases and managers (e.g., MySQL, MongoDB).
• Familiarity with programming languages (e.g., PHP, Perl).
• Strong ability to utilize technological tools.
• Excellent verbal and written communication skills.
• Enjoy interacting with people.
• Ability to manage multiple simultaneous activities.
• Proficiency in Office suite applications.

Key Activities

• Provide customer and user support.
• Answer and direct incoming calls.
• Address customer requests, questions, and complaints via WhatsApp, email, and phone.
• Explain and guide customers on the general functionality of the system.
• Liaise with the development team regarding potential failures or incidents.
• Undergo training on internal systems.
• Maintain and update the customer portfolio.
• Communicate with clients via chat or telephone.

Job Details

• Job Type: Full-time.
• Salary: Starting from $10,000.00 per month.

Desired Qualifications

• Education: Bachelor's degree (incomplete or in progress is desirable).
• Experience: 1 year of support experience (desirable).

Workplace: On-site employment.