About the Job: Technical Support Engineer

As a Technical Support Engineer, you will report to the US Technical Support Manager. Your primary focus will be resolving unique and complex technically-focused customer issues while collaborating across departments to enhance the overall customer experience.

We seek a motivated individual committed to equity and inclusion, eager to grow their technical skills by creatively solving customer problems alongside fellow Technical Support Engineers.

LaunchDarkly is a growing software company dedicated to improving feature management practices. We offer a great compensation package including equity and benefits (medical, dental, vision), work flexibility (remote-friendly), and excellent salaries. If you are curious about improving the lives and work of software developers worldwide, this role is a great fit.

Responsibilities:

• Develop working expertise in the LaunchDarkly platform, including SDKs and integration patterns.
• Support the resolution of customer issues by applying established troubleshooting practices.
• Collaborate with engineering teams to document and escalate product bugs and system issues.
• Contribute to team effectiveness by participating in onboarding, knowledge sharing, projects, and process documentation.
• Assist in identifying patterns in support cases and suggesting improvements to internal tools or workflows.
• Engage in ongoing professional development to enhance technical and customer support capabilities.

Qualifications:

• Knowledge of programming and its core concepts, including fluency with at least one programming language (e.g., Node, PHP, or Java).
• Passion for learning and applying that knowledge to solving customer issues and advocating for their success.
• 5 years of related or equivalent professional experience (gained through work, education, or training).
• Preferred working hours are 8–5 Hawaii-Aleutian Standard Time.

Pay:

Target pay ranges based on Geographic Zones* for Level 3:

• Zone 1 (San Francisco/Bay Area, NYC Metropolitan Area, Boston, Seattle): $97,000 - $133,000*
• Zone 2 (Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago): $87,000 - $120,000
• Zone 3 (All other US locations): $82,000 - $113,000

Exact compensation may vary based on skills, experience, and location. Geographic pay zones are defined by counties surrounding major metropolitan areas within the United States.

**Restricted Stock Units (RSUs), health, vision, dental insurance, and mental health benefits are provided in addition to salary.

About LaunchDarkly:

The LaunchDarkly platform guides engineers to the next frontier of DevOps by helping developers innovate faster while protecting them with a safety valve to instantly rewind when things go wrong. We enable developers to target product experiences to any customer segment and maximize the business impact of every feature, helping teams escape nightmare "big-bang" technology migrations.

Key benefits of the LaunchDarkly platform:

• Improving the velocity and stability of software releases, without the fear of end customer outages.
• Delivering targeted experiences by easily personalizing features to customer cohorts.
• Maximizing the business impact of every feature through the ability to experiment and optimize.
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types.
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability.

LaunchDarkly is an equal opportunity employer committed to diversity. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

To request a disability accommodation, please fill out the accommodations request form.