Cybersource Technical Solutions Analyst (Payments & eCommerce)

Visa is a world leader in payments and technology, processing over 259 billion transactions annually across more than 200 countries. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network. Join Cybersource as a Technical Solutions Analyst and make an impact with a purpose-driven industry leader.

Job Description

This role serves as the primary technical touchpoint for our largest and most important clients. Success relies on technical creativity and client knowledge to solve customer business challenges, guiding client-side stakeholders to maximize the value of the Cybersource product portfolio. Our team specializes in merchant-side payments, offering strong career growth opportunities within Visa (e.g., Sales Engineering, Sales, Solutions Management).

Main Job Tasks and Responsibilities

• Act as the single point of technical contact for assigned merchant and partner accounts.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams.
• Act in the role of subject matter expert on all aspects of the push payment platform, covering product behavior and deep technical expertise.
• Provide technical implementation assistance to developers.
• Perform business analytics and performance monitoring of live merchants and partners.
• Provide eCommerce and payment acceptance consultative guidance and best practices to merchants and partners.
• Educate merchants on how ongoing enhancements of Visa services may benefit their business.
• Create, edit, and distribute client notifications and communications.
• Participate in requirements, design, and roll out of new products and services.
• Represent Client Support to other departments in the company, including sales, operations, product management, and product development.
• Partner with Sales to build relationships with technical and business contacts across the account portfolio.
• Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.
• Proactively identify operational opportunities focused on scalability, documenting recommendations to increase client experience, service quality, and efficiency.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).
• In-depth technical experience such as customer support, software development, or web development.
• Client facing experience. Demonstrated success in customer relationship management.
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner.
• Experience working with e-commerce platforms, transaction processing, and payment service providers (gateways).
• Understanding of mobile payments and architecture, including NFC, TSMs, OTA, secure elements, contactless payments, online/remote payments, QR Codes, cloud based payments and chip cards (contact and contactless).
• Demonstrated strong leadership capabilities and interpersonal skills.
• Executive-level written and verbal communication, and customer interaction skills.
• Strong organization skills including resolution management and follow up.
• Strong problem solving skills.
• Experience with web-based software development technologies: PHP, ASP, NET, JavaScript, HTML, XML, JSON, REST APIs.
• Understanding of Web Security: SSL, HTTPS, Hash algorithms.
• Strong SQL skills.
• Familiarity with PCI DSS.

Additional Information

This is a remote position. Travel Requirements: This position requires travel 5-10% of the time.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $83,900 to $148,500 USD per year. Visa offers a comprehensive benefits package that may include Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa will accept applications for this role until at least November 18, 2025.