Technical Services Manager

Technical Services Manager (TSM) - Cloud Software & DevOps

Irth Solutions, a leading provider of cutting-edge technology solutions specializing in cloud software development and DevOps services, is seeking an experienced and dynamic Technical Services Manager (TSM). This critical role involves leading and delivering high-quality solutions to clients while maintaining the highest standards of technical excellence and customer satisfaction.

Key Responsibilities:

• Collaborate with internal teams and clients to define project requirements.
• Assist Business Analysts in creating detailed Statements of Work (SOW) for new development efforts.
• Ensure successful delivery of agreed SOWs by collaborating with Account Executives, Engagement Managers, and the DevOps organization, adhering strictly to project timelines and client expectations.
• Plan and estimate sprint work based on customer priorities, aligning with project goals and deadlines.
• Manage customer defect resolution processes promptly and effectively to maintain project quality.
• Develop a deep understanding of customer business processes, applications, and technical architecture to provide tailored solutions.
• Construct architecture designs and data flows for system integrations between internal and customer systems.
• Maintain clear client communication, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes.
• Engage with customer IT and engineering teams to investigate technical issues and foster strong collaboration.
• Lead the development of new features and solutions, guiding the development team to deliver high-quality code.
• Ensure adherence to best coding practices through thorough code reviews and constructive feedback.
• Effectively manage and allocate a pool of internal or external retainer hours to meet project demands.
• Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance team capabilities.

Required Skills & Experience:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of proven experience in cloud software development, including managing complex projects and teams.
• Solid understanding of cloud technologies, DevOps practices, and agile methodologies.
• Exceptional project management skills for effective planning, execution, and delivery within established timelines.
• Excellent communication and interpersonal skills for effective collaboration with clients, internal teams, and stakeholders.
• Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment.
• Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, and relational databases (MySQL or similar).
• Familiarity with cloud service providers (AWS or similar).
• Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers.
• Prior experience in managing client relationships and delivering on client expectations.
• Detail-oriented mindset committed to maintaining code quality and following best practices.

Benefits:

• Join a dynamic, growing, and respected company.
• Competitive salary.
• Health plan options including medical, dental, & vision.
• 401k (US) / RSP (Canada) + company match.
• Flexible PTO policy plus company-paid holidays.
• Additional benefits options such as health insurance, life insurance, discounts, and perks programs.
• Generous “work from home” stipend.
• Team events including monthly lunches, volunteer outings, and quarterly gatherings.
• Hybrid employees have access to snacks, beverages, and coffee at our Columbus office.