Company Overview: team.blue

team.blue was established in June 2019 through the merger of leading regional hosting providers: Combell Group, Register Group, and TransIP Group. We are the most trusted digital enabler and an ecosystem of successful brands dedicated to helping customers succeed online.

Serving over 3.3 million customers across Europe and the UK, team.blue employs more than 3,600 experts. Our mission is to shape technology and empower businesses with innovative digital services.

Culture and Values

Come as you are: Diversity & Inclusion are central to our core. We prioritize respect, openness, and trusted collaboration above technical competence. We maintain a diverse and inclusive culture and a relaxed, collaborative atmosphere.

Sustainability: Our commitment to caring for the environment and each other drives our actions. Our ongoing ESG efforts and ambitious sustainability goals are detailed in our latest impact report on our website.

Why Choose Team.Blue Internet Services UK Limited?

We support our team members to achieve more, enabling us to better support our customers. We offer:

• Motivational, coach-style leadership.
• Employee perks, including an enhanced holiday scheme and a birthday bonus.

What We Do

We simplify online success for our customers by:

• Providing 5-star rated web hosting services.
• Keeping our products accessible and industry-leading.
• Offering a diverse range of products to facilitate customer growth.
• Being customer-obsessed, offering multi-channel exceptional support.

Our Core Values

The five characteristics driving our business culture are:

• We put our customers at the heart of everything we do.
• We’re stronger together and trust each other to do the right thing.
• We tell it like it is, maintaining open doors and minds.
• We treat each other with respect and regard.
• We’re always thinking ’what’s next?’

Technical Customer Support Specialist Job Description

We are seeking a Technical Customer Support Specialist with a strong interest in technology and customer service to join our support team, serving group brands including Catalyst2, UKDedicated, and GURU. You will utilize your cPanel, WordPress, and Linux skills to provide a 5-star rated support experience.

This role is available as completely remote (UK-based) or based in one of our offices in Hemel Hempstead, Worcester, or Reading.

Key Responsibilities:

• Providing customer support via email/tickets, live chat, and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks, system administration, and service provisioning.

Required Skills & Experience:

• Web hosting skills utilizing cPanel, WHM, or Plesk.
• History of working with WordPress.
• Strong understanding of a broad spectrum of internet technologies, from Domains & DNS to SMTP.
• Experience administering Linux using CLI (Command Line Interface).
• Strong troubleshooting skills.

Key Competencies:

• Excellent spoken and written English communication skills.
• Positive attitude combined with perseverance.
• An inquisitive and positive mindset with strong motivation.
• Ability to problem solve under pressure.
• Resilient & confident approach to problem solving.
• Adaptable, flexible, and quick thinker with attention to detail.

Advantageous Skills:

• CloudLinux
• Windows server and IIS administration
• PHP or similar language experience
• Magento administration

Working Hours:

Our operations run 24x7. These are shift-based roles utilizing a 4/4 shift pattern (4 days on, 4 days off).

• 12-hour shift schedule.

Right to Work:

Candidates must be prepared to provide proof of eligibility to work in the UK. We are unable to support relocation packages or sponsorship visas.