Technical Account Manager: SaaS and Event Technology/ 1 week ago
Quick Summary
Technical Account Manager (Full-time | Remote)
Role Overview: Global Event Technology & SaaS Implementation
As a Technical Account Manager, you will partner with global customers to deploy customized online events, community platforms, and mobile applications tailored to specific client needs.
The initial two months involve comprehensive platform training guided by a senior Technical Account Manager. Upon completion, you will independently manage client projects, overseeing the full lifecycle from implementation through detailed post-event analysis.
Serving as an extension of the customer’s team, you will manage project delivery, develop solutions for challenges, share best practices, and provide essential support throughout live events. Responsibilities also include conducting post-event evaluations, delivering actionable insights, learnings, and recommendations for future project optimization.
You will act as the primary daily contact, addressing inquiries, resolving concerns, and coordinating seamlessly with internal teams to ensure continuous support. This dynamic, fast-paced role offers an exciting opportunity to drive the success of innovative, large-scale projects with international clients.
Job Responsibilities
- Elicit, document, and communicate customer business requirements internally.
- Develop the optimal platform setup configuration to achieve customer goals.
- Educate customers on platform features and recommend the best solutions for their objectives.
- Lead platform training sessions for customer teams and stakeholders.
- Manage project timelines and communicate necessary steps to ensure timely progress.
- Lead weekly project calls, ensuring clarity and accountability regarding next steps.
- Identify and recommend additional platform features to maximize customer value and engagement.
- Ensure customers meet their goals and KPIs through proactive guidance and support.
- Provide real-time support during live events, including occasional onsite assistance.
- Contribute to knowledge base content, including help articles, user guides, and training materials.
Required Skills & Experience
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS environment.
- Strong technical background, capable of translating customer requirements into actionable tasks for technical teams and understanding the impact on platform features.
- Bachelor's degree required; technical certifications or a master’s degree are advantageous.
- Excellent communication skills in English, French, and German (written and spoken).
- Strong interpersonal and customer service abilities.
- Proven ability to maintain composure and focus under pressure, particularly during live event deadlines.
- Strong project management, organizational, and task prioritization skills.
- Detail-oriented approach, capable of managing multiple simultaneous projects.
- Collaborative team player mindset.
- Willingness to work event hours outside of standard schedules and travel to client/event sites as required.
- Proficiency in Excel and PowerPoint.
- Comfortable thriving in a fast-paced, startup environment.
- Basic knowledge of programming languages (PHP, Java, C#, HTML) is a plus.
What We Offer
- Opportunity for growth within an international team of event technology professionals.
- A dynamic, collaborative culture that encourages creativity and innovation.
- Financial stability and a competitive salary package.
- Semi-flexible working hours (Monday–Friday, 8 hours/day).
- Job Type: Full-time
- Pay: 2,000.00€ - 3,000.00€ per month