Quick Summary
Involvia is seeking a Support Analyst for a 100% remote, full-time role requiring approximately 20% travel. The position involves resolving technical support tickets, administering Zabbix instances, performing network diagnostics, and managing Linux/LAMP stack servers. Requirements include a bachelor's degree in IT or a related field, at least 5 years of IT technical support experience, proficiency in SQL and TCP/IP networks, advanced English (B2/C1), and a valid passport. The role offers a negotiable gross monthly salary of $28,000, law benefits, and a Monday-to-Friday schedule.
Involvia is looking for a Support Analyst in Los Cristales 1er Sector - Guadalupe, Nuevo León
REQUIREMENTS:
- Education: Bachelor's degree in Information Technology or related field
- Minimum 5 years of experience in IT technical support
- Proven experience in configuration, administration, and support of Zabbix instances
- SNMP management: configuration of traps, MIBs, and network devices
- Proficiency in SQL (MySQL / PostgreSQL) for queries and diagnostics
- Solid knowledge of TCP/IP networks: routing, switching, and connectivity diagnostics
- Server administration with LAMP stack (Linux, Apache, MySQL/MariaDB, PHP)
- Advanced English B2/C1 (written and conversational)
- Valid passport (travel availability ~20%)
ACTIVITIES:
- Attention and resolution of technical support tickets
- Administration and configuration of Zabbix instances
- Network diagnostics and support
- Database queries and diagnostics
- Linux server / LAMP stack administration
- Technical documentation and case management
- Collaboration with the international GST team
WE OFFER:
- Salary: $28,000 gross monthly, negotiable
- 100% remote modality
- Law benefits
- MON - FRI
Desired education level:
Higher - degree
Desired experience level:
Expert Level
Departmental function:
Technology / Internet
Industry:
Research
This vacancy comes from the job board Talenteca.com:
https://www.talenteca.com/anuncio?j_id=6a0e39c43700005d00901f96&source=indeed