Who We Are

At Twilio, we are shaping the future of communications while maintaining a remote-first work environment. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to craft personalized customer experiences.

Our strong culture emphasizes connection and global inclusion, ensuring that regardless of your location, you are part of a vibrant team making a global impact daily. We utilize Artificial Intelligence (AI) technologies to maintain an efficient, fair, and transparent hiring process, always in conjunction with our recruiting professionals.

See yourself at Twilio: Join the team as Twilio's next Solutions Engineer on the Communication Sales Team!

About the Job

This position is crucial for enabling our customers to build the future of communications. The Solutions Engineer is a critical part of the sales team, focusing specifically on our strategic segment.

Twilio's Solutions Engineers are responsible for achieving the Technical Win and ensuring the best Product Fit for our customers. They lead the technical pre-sales relationship, drive technical discovery, propose robust technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They are key in building customer trust in Twilio's solutions.

Key Responsibilities

In this role, you will:

• Partner with Account Executives to execute comprehensive pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on effective use of Twilio's APIs.
• Establish yourself as a trusted advisor by leading technical discovery to understand customer pains and designing, demonstrating, and presenting innovative solutions that solve complex business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to showcase the capabilities of Twilio's Communications Products, while forming strong relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge to execute tasks and the ability to lead others to success.
• Take initiative to identify and solve problems—both for the customer and internally within the organization as we scale.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

Required Qualifications:

• 6+ years of pre-sales experience selling complex, technical products, OR 5+ years of professional experience supporting technical products coupled with customer-facing experience (e.g., delivery or consulting).
• Excellent communicator and presenter capable of gaining audience confidence.
• An engaging storyteller who can communicate complex topics effectively to multiple levels of audience.
• Ability to deeply understand a customer's communications needs and guide them toward a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas:
  • Backend development (Java, C#, Node.js, Python, PHP).
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular).
• Experience building solutions with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Fluent Hebrew speaker.

Desired Qualifications:

• Familiarity with major cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience utilizing sales methodologies.

Location & Benefits

This role is remote AND based in Ireland.

Approximately 25% travel is anticipated to facilitate meaningful in-person connections.

What We Offer

Working at Twilio provides numerous benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare coverage, and a retirement savings program. Offerings vary by location.

We empower employees to drive positive change in their communities by supporting volunteering and donation efforts.