Quick Summary
Solutions Engineer (Mandarin Proficiency Required)
We are seeking experienced Solutions Engineers to support prospective and existing customers in evaluating, testing, and implementing Apryse’s technology (SDKs) within their products or services. This role involves reviewing technical customer requirements and collaborating closely with clients to provide effective, timely technical support and guidance throughout evaluation phases, ensuring successful technology adoption.
You will act as an Apryse technology evangelist and expert, interpreting and solving business requirements/pains for customers across various industry verticals. You will communicate closely with Apryse sales and product engineering stakeholders to align customer expectations with licensing options and proposals. This role is ideal for a passionate developer who enjoys varied and deep customer-facing engagement and uses their development knowledge to solve technical customer pains and drive success.
Responsibilities:
- Provide product demonstrations and assistance with demo version installations or beta implementations of Apryse’s SDKs.
- Proactively work with customers (via email or calls) to assess technical pains and scope out key technical requirements regarding functionality, platforms, and file formats needing support via Apryse licensing.
- Collaborate closely with sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse.
- Provide customer feedback on requirements or usability of Apryse products to product engineering teams to align the Apryse product roadmap with market needs.
- Debug customer application source code to diagnose and address errors/bugs, or provide guidance in implementations.
- Propose and adapt solutions as necessary to ensure appropriate support of all key customer stakeholders.
- Manage all technical support tickets throughout the pre-sales process and alert the Apryse sales team of potential risks to the sales opportunity.
- Work with Apryse sales associates to enhance their product knowledge and technical acumen.
- Stay abreast of competitor solutions, electronic document standards, industry developments, trends, and emerging technologies.
Requirements:
- 1+ years’ experience developing complex software projects with a Bachelor's degree in Computer Science or similar program.
- 1+ years’ experience in solutions architecture, solution integration/delivering, troubleshooting/debugging, or equivalent experience interfacing with customers in-depth on technical issues.
- Language Skills: Proficiency in Mandarin is required.
- Solid experience with web development technologies and frameworks: C#, PHP, ASP.NET, HTML5 Stack, JQuery, JavaScript, JSON, AJAX, RESTful APIs.
- Experience with Internet architecture and mobile application development (i.e., Android, iOS, UWP).
- JavaScript expertise (or willingness to learn Javascript) and up-to-date with the latest trends (e.g., ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design, etc.).
- Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment.
- Excellent communication skills, both written and verbal.
- Exceptional organizational, problem-solving, and analytical skills.
- Ability to maintain focus and prioritize in a fast-paced environment.
- Self-motivated and self-managed with a high degree of dependability.
Assets (Preferred Skills):
- Knowledge and/or interest in computer graphics, document formats/processing (especially page description languages such as PDF, SVG, XPS, PostScript), image compression technologies, and AI.
- Flexible and with experience working as part of multi-disciplinary teams.
- Thirst for knowledge, with a strong initiative and drive to go above and beyond.
Benefits:
- Competitive salary commensurate with experience & qualifications.
- A comprehensive extended benefits package.
- A great team environment and resources, supporting unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Ongoing support for learning development.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace.
- Excellent work-life balance with a flexible remote work environment.
About Apryse
Apryse is the industry-leading provider of document software development (SDK) technology, powering traditional desktop software, innovative web, and mobile applications. We are committed to delivering cutting-edge technology solutions that empower clients to achieve their goals. With a broad international portfolio, we are actively changing how the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, and Microsoft rely on us for their web and mobile strategies for document management, editing, and collaboration, recognizing us as the #1-ranked commercial document SDK worldwide. Our technology is found in thousands of solutions, used by millions across virtually every industry. Our XODO app alone has 25M unique installs and high ratings among PDF productivity apps.
We welcome diverse and non-traditional backgrounds and encourage applications even if not every requirement is met. Apryse is an equal opportunity employer committed to an inclusive work environment.