The Role

We are seeking experienced Solutions Engineers to support prospective and existing customers in evaluating, testing, and implementing Apryse’s SDK technology as part of their products or services. This involves reviewing technical customer requirements and close collaboration with clients to provide effective, timely technical support and guidance throughout evaluation phases, ensuring successful adoption of our technology.

As an Apryse technology evangelist, you will be an expert in unpacking, interpreting, and solving business requirements and pains for customers across diverse industry verticals. You will communicate closely with Apryse sales and product engineering stakeholders to align customer expectations with licensing options and proposals.

This role is ideal for a passionate developer who enjoys varied and deep customer-facing engagement, leveraging their development knowledge and background to solve technical customer challenges and drive their success.

Responsibilities

• Provide product demonstrations and assistance with demo version installations or beta implementations of Apryse’s SDKs.
• Proactively engage with customers via email or calls to assess current technical pains and scope out key technical requirements regarding functionality, platforms, and file formats customers need to support in their products or services through Apryse licensing.
• Collaborate closely with sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse.
• Provide customer feedback on requirements or usability of Apryse products to product engineering teams, aligning the Apryse product roadmap to meet market needs.
• Debug customer application source code to diagnose and address errors/bugs or provide implementation guidance.
• Propose and adapt solutions as necessary to ensure appropriate support for all key customer stakeholders.
• Manage all technical support tickets throughout the pre-sales process and alert the Apryse sales team of potential risks to sales opportunities.
• Work with Apryse sales associates to enhance their product knowledge and technical acumen in client communications.
• Stay abreast of competitor solutions, electronic document standards, industry developments, trends, and emerging technologies.

Requirements

• 1+ years’ experience developing complex software projects with a Bachelor's degree in Computer Science or a similar program.
• 1+ years’ experience in solutions architecture, solution integration/delivery, troubleshooting/debugging, or equivalent experience interfacing with customers in-depth on technical issues.
• Language Skills: Proficiency in Italian is required.
• Solid experience with web development technologies and frameworks (C#, PHP, ASP.NET, HTML5 Stack, JQuery, JavaScript, JSON, AJAX, RESTful APIs).
• Experience with Internet architecture and mobile application development (e.g., Android, iOS, UWP).
• JavaScript expertise (or willingness to learn JavaScript) and up-to-date with the latest trends (e.g., ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design).
• Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment.
• Excellent communication skills, both written and verbal.
• Exceptional organizational, problem-solving, and analytical skills.
• Ability to maintain focus and prioritize in a fast-paced environment.
• Self-motivated and self-managed with a high degree of dependability.

Assets

• Spanish language skills (written and verbal) preferred.
• Knowledge and/or interest in computer graphics, document formats/processing (especially page description languages such as PDF, SVG, XPS, PostScript), image compression technologies, and AI.
• Flexible and experienced working as part of multi-disciplinary teams.
• Thirst for knowledge, with a strong initiative and drive to go above and beyond.

Benefits

• Competitive salary commensurate with experience and qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do your best work and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Ongoing support for learning development to master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, Apryse is committed to delivering cutting-edge technology solutions that empower clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing how the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, and Microsoft (among many others) choose us to realize their web and mobile strategies for document management, editing, and collaboration. Apryse is the #1-ranked commercial document SDK of choice for companies worldwide. Our document technology is found in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs and counting, with the highest ratings among PDF productivity apps on the largest online app marketplaces.

Ready to join our team?

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. We view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status, or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.