Software Engineering Manager

One Inc is seeking a leader to manage and expand a development team focused on a core SaaS Insurance Payments platform. This role is crucial for transforming and modernizing One Inc’s Digital Payment platform, aligning with our long-range technology strategy and team execution. The manager will also embrace, contribute to, and evolve One Inc’s AI-enabled software development methodology.

This multi-functional position demands excellent technical skills, outstanding leadership, keen analytical abilities, strong business insight, and proven SaaS product development experience. It requires a combination of team leadership, technical acumen, and effective internal stakeholder communication within a rapidly growing organization.

Key Responsibilities:

Team Management & Leadership

• Lead and oversee several global teams, including software engineers, leveraging Agentic AI in the development process.
• Coordinate team efforts, ensuring high-quality outputs, and fostering a collaborative environment to drive innovation, quality, and efficiency.
• Build a technology team inclusive of employees and contractors across multiple vendors and geographic regions.
• Effectively manage and coordinate teams working on multiple concurrent projects, ensuring timely progress and high-quality deliverables.
• Drive strategic technology initiatives by collaborating with cross-functional teams (Product Managers, Architects, Engineers, SMEs, etc.).
• Work consultatively to improve communication, teamwork, and alignment across internal and external teams.
• Lead design and code reviews for new product development.

Software Development

• Requirements Analysis: Lead and participate in Program Increment and Sprint planning, User Story Decomposition and Sizing, and team member assignment of User Stories and Sprint Tasks.
• Design and Development: Translate business requirements into technical designs and develop high-quality code that is both scalable and resilient.
• Coding Standards: Adhere to coding principles such as SOLID and DRY while applying Secure Coding Standards.
• Code Management: Manage code, including code reviews and version control.

API Development

• Collaborate with Enterprise Architecture to develop a microservice architecture, including supporting transition states.
• Lead the design, implementation, and maintenance of a microservice architecture, developing APIs that integrate with external entities and perform at scale.
• Adopt a continuous improvement philosophy for API standards and frameworks, ensuring newly developed APIs are fully backward compatible and do not introduce breaking changes.
• Lead the implementation of an API Test Automation Framework, inclusive of Unit Testing and Performance/Load Testing.

Artificial Intelligence Enablement

• Contribute to and evolve One Inc’s AI-enabled software development methodology.
• Guide team members in leveraging AI tools for code generation, refactoring, and documentation, ensuring alignment with secure coding standards and architectural principles.
• Stay aware of emerging AI capabilities in software engineering and proactively evaluate and adopt tools that enhance team productivity and platform reliability.

Collaboration & Stakeholder Engagement

• Collaborate with the Security team to maintain PCI compliance of platforms.
• Work with Quality Assurance teams to remediate testing gaps and ensure no defects escape to production.
• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.

Operational Excellence & Incident Management

• Serve as an engineering lead for escalated client-impacting events, driving issue resolution and long-term preventive actions.
• Respond to production issues in line with SLAs, ensuring quick resolution and communication of incidents.
• Troubleshoot production issues by leading engineers to implement fixes while ensuring platform stability and performance.
• Provide input into long-range product requirements, best practices, and operational guidelines to improve platform reliability and serviceability.

Performance Monitoring & Engineering Standards

• Create and manage Key Performance Indicators (KPIs) to continuously elevate engineering standards.
• Contribute to documenting One Inc engineering best practices while ensuring consistent team adherence.
• Continuously monitor platform performance metrics and proactively mitigate potential scalability issues.

Skills & Abilities:

Programming Languages:

• Expert in C#, .NET Core, Java, and REST API.
• Mastery in multiple programming languages and platforms.
• Familiarity with PHP a plus.

Artificial Intelligence:

• Working knowledge of AI-enhanced development tools such as GitHub Copilot, Cursor, and similar platforms to accelerate coding, improve code quality, and streamline debugging workflows.

Cloud Technologies:

• Experience in Azure or AWS.
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.

Frameworks & Patterns:

• Proficient in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, and Self-Contained Services.
• Mastery in Design Patterns and Clean, Secure Coding Standards.
• Adherence to coding principles like SOLID and DRY.

CRM Frameworks:

• Familiarity with PHP SugarCRM Framework a Plus.

Industry-Specific Experience

• Experience working as a software engineer in the insure-tech or fin-tech space.
• Experience in credit card transaction processing.
• Demonstrated success in designing solutions for high volume, scalability, and availability in these domains.

Project Management & Agile Experience

• More than 10 years of software development experience.
• Ability to independently craft and deliver large, complex projects.
• Experience with Agile development methodology (e.g., Scrum).
• Experience with Scaled Agile Framework (SAFe) (desirable).

Communication & Collaboration Skills

• Proficient in written and verbal English communication.
• Ability to effectively collaborate across cross-functional teams.

Leadership and Influence

Experience & Management

• 10 years of experience in the Information Technology field.
• 5+ years API development.
• 3+ years of management experience within the IT sector.

Team Leadership & Mentoring

• Ability to mentor and coach team members, helping them understand architectural concepts and advancing their technical development.
• Foster an inclusive work style, ensuring the right team members and stakeholders are involved in resolving critical issues.
• Build a transparent and open work environment where discussions about issues are encouraged.

Collaboration & Cross-Functional Teamwork

• Ability to work with cross-functional teams (developers, architects, security analysts) to remediate issues and implement sustainable technology changes.
• Involve the right people from various teams to ensure effective and comprehensive issue resolution.

Performance Monitoring & Continuous Improvement

• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.

Embrace our Core Values:

• Own It
• Rise Together
• Think Big Work Small
• Wow Everyone

Ability to travel to Mexico, Canada, California, India, Tennessee.

Company Profile:

One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, managing more than $2.5 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, and solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.

Based in Folsom, CA—ranked by WalletHub as the best place in California to raise a family—One Inc offers a competitive salary and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Education

Preferred

• Bachelors or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.