Service Desk Analyst/ 4 hours ago
Quick Summary
Skilltech Solutions, part of the Lifetime Group, is an EdTech provider with a flagship product focused on streamlining the end-point assessment process.
Working for Lifetime Group isn’t just a job; it’s an opportunity to be part of a supportive and progressive culture focused on enabling people to fulfill their potential.
What we offer:
- 25 days annual leave (rising with service)
- Additional day leave for your birthday
- Holiday purchase scheme
- Flexible working & flexi time options
- Early finish for the end of your week
- Health cash plan
- Virtual GP
- Curated wellbeing package
- Enhanced sickness pay
- Company match pension up to 5%
- Life assurance
- Enhanced family benefits package
- Religious bank holiday swap
- Long service recognition and reward
- Quarterly reward and recognition awards
What will you be doing?
The Service Desk Analyst role is responsible for delivering exceptional technical support while acting as a product expert for Skilltech's software platforms. This role combines customer support, onboarding, product knowledge, software configuration, release validation, and continuous improvement. You will work closely with Customer Success, Development, Test, and Business Analysis teams to maximize customer satisfaction and influence future product development.
What will you bring to the role?
- Experience in software application support, service desk, or technical customer support.
- Excellent customer service and relationship management skills.
- Strong troubleshooting and analytical skills.
- Ability to explain complex technical concepts in simple language.
- Experience working to Service Level Agreements.
- Excellent organizational skills and attention to detail.
- Ability to work effectively with software development teams.
It would be great of you had:
- Knowledge of Linux, PHP, HTML, CSS, JavaScript or SQL.
- Experience with Jira, Confluence or similar service management tools.
- Experience of Agile software development environments.
- Knowledge of the Information Technology Infrastructure Library (ITIL) framework.
- Experience supporting Software as a Service (SaaS) platforms.
- Exposure to DevOps practices.
As a group, we're committed to broadening the equity, diversity, and inclusion of our workforce and creating a sense of belonging for all. In this way, we will better represent those who learn with us and our partners to greater understand and fulfill their needs.
By listening to our emerging diverse workforce, we will agree future goals and priorities as a community. This in turn will help secure a sustainable future for the Group, benefiting not just us but also our partners and those who learn with us.
Your experience is invaluable to us, and we are committed to fostering an inclusive and equitable recruitment environment for all candidates. We welcome any feedback on how we can enhance our approach to an inclusive process; please feel free to share your ideas with us.
Company: Lifetime Group
Ref: 6561
Salary: £30,600 - £39,535 Annual
Function: Product & Technology Development
Based: Remote
Working arrangement: Remote, Home based (with travel)
Contract Type: Permanent
Full Time/Part Time: Full Time