Quick Summary
Secure Every Identity, from AI to Human
Identity is crucial for unlocking AI's potential. Okta secures AI by providing trusted, neutral infrastructure, enabling organizations to safely embrace this new era. This mission demands a relentless drive to solve complex challenges with real-world stakes. We seek builders and owners who operate with speed, urgency, and excellence. This is an opportunity for career-defining work, and we invite you to join our mission.
Company Description
Okta serves as the foundation for secure connections between people and technology. Leveraging the power of the cloud, Okta enables secure application access on any device, anytime, with robust security protection. The Okta service seamlessly integrates with existing organizational directories, identity systems, and over 6,500 applications. Running on an integrated platform, Okta facilitates rapid, large-scale implementation at a low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, rely on Okta to enhance operational efficiency, boost revenue, and maintain security. Learn more about Okta at https://www.okta.com.
Job Purpose
As a Senior Technical Consultant, Auth0, you will deliver hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic leader capable of quickly mastering the Auth0 platform, its technology, and its value proposition for customers of all sizes. You will lead multiple concurrent customer deployment projects, prioritizing long-term customer success. Additionally, you will collaborate with the Customer Success team to ensure smooth transitions post-deployment into support and maintenance phases. This role also involves continuous improvement of delivery processes and methods, specifically supporting Auth0 customers within the Auth0 product unit.
Duties and Responsibilities
- Work hands-on with Okta customers in a post-sales capacity, providing innovative consulting services.
- Gather, analyze, and document post-sales requirements.
- Communicate effectively with customers and partners at appropriate technical and functional levels.
- Deliver exceptional design and deployment solutions to achieve extraordinary customer satisfaction.
- Provide prompt, high-quality service and leadership aligned with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Mentor and train customers on the Okta service.
- Act as a liaison between customers and Product Management to drive product development.
- Lead interaction and collaboration with other Okta teams, such as Engineering and Support, for escalated issues.
- Interact with management and various roles within customer organizations and Okta.
- Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.
- Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
- Contribute to Okta’s growth and scalability by designing new offerings and enhancing customer satisfaction.
- Manage multiple concurrent deployment projects.
- Apply knowledge of technologies and protocols for identity federation and robust access control models, including SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
- Utilize knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
- Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) in customer engagements.
- Leverage knowledge of typical enterprise identity life cycle management processes and standards.
- Apply experience with JavaScript and major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) for customer integrations.
- Potentially mentor, guide, and provide expertise to less experienced team members.
- Ensure adherence to quality and time management processes (e.g., change controls, time tracking).
- Contribute to and utilize a knowledge repository for deployment best practices and customer insights for continuous improvement.
- 25% future travel required to customer sites.
Minimum Required Knowledge, Skills, and Abilities
- 5+ years of experience as a technical consultant delivering solutions to external customers.
- Minimum 3 years of experience with JavaScript and a major JavaScript MVC framework (Backbone, Angular, Ember, React, Node, etc.).
- Experience with technologies and protocols supporting identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
- Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
- Ability to work independently and cross-functionally to support client deliverables.
- Experience designing and implementing security and identity management solutions for critical systems and business programs.
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Hands-on contributor mindset.
- Superb communication skills, including issue tracking, triaging, and crisis management.
Preferred Skills and Experience
- Non-JavaScript software development experience (Java, .Net, Go, C#, Flutter, PHP, etc.).
- Experience delivering Auth0 implementations for organizations.
- Experience with the Node.js runtime environment.
- Mobile development experience (iOS and Android).
Problem Solving
- Exhibits confidence and extensive knowledge of emerging industry practices in solving business problems.
- Asks probing questions to elicit facts and clarify situations.
- Identifies critical issues with ease.
- Engages appropriate resources to obtain information, suggestions, and assistance.
- Pushes creative thinking beyond existing industry practices and customer mindsets.
Communication
- Communicates effectively with internal and external customers and all levels of management.
- Effectively communicates technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to determine and understand customer business goals, objectives, and priorities.
Team and Customer Interaction
- Facilitates effective team interaction.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages client expectations effectively.
Education
- A Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology, or a related discipline is required.
Compensation and Benefits
The On Target Earnings (OTE) range for this position for candidates located in the San Francisco Bay Area is between: $176,000—$242,000 USD.
The annual OTE range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $157,000—$215,600 USD. Your actual OTE, inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. Okta also offers equity (where applicable) and benefits, including health, dental, and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/us.
The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $157,900—$207,500 CAD. Your actual salary will depend on factors such as your skills, qualifications, and experience. Okta also offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity Employer
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please review the relevant information.
About Okta
Okta is the foundation for secure connections between people and technology. As the leading independent provider of identity for the enterprise, the Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.