Senior IT Systems Engineer - Remote Vulnerability Management

Senior IT Systems Engineer, Vulnerability Security Patch Management (Remote)

Join Mayo Clinic, a top-ranked care provider recognized by U.S. News & World Report, and build a successful career focused on patient needs and employee well-being. We offer competitive compensation, comprehensive benefits, and continuous opportunities for education and advancement.

Mayo Clinic Benefits Highlights

• Medical: Multiple plan options available.
• Dental: Coverage via Delta Dental or flexible reimbursement account.
• Vision: Affordable plan utilizing a national network.
• Pre-Tax Savings: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Retirement: Competitive package designed to secure your future.

Responsibilities

The Vulnerability Security Patch Management team seeks a Senior IT Systems Engineer to plan, design, and implement Server and Endpoint vulnerability remediation solutions with minimal direction. This results-oriented, multi-disciplined role leads SWAT campaigns to enhance and govern Mayo Clinic's vulnerability remediation practices. Collaboration across IT Infrastructure, IT Application Support, and Risk is essential for maintaining a safe, compliant, and resilient environment.

Key Duties:

• Plan, design, and implement Server and Endpoint vulnerability remediation solutions.
• Lead SWAT vulnerability remediation campaigns, including development, testing, troubleshooting, and support.
• Collect and analyze information to identify vulnerabilities and potential exploitation risks.
• Align technical solutions and OIS goals with business requirements across IT.
• Collaborate with endpoint, application, and IT infrastructure teams to achieve OIS vulnerability remediation goals.
• Establish timelines and delivery capabilities that meet business needs.
• Maintain and support moderately complex systems software and hardware computer systems across multiple Mayo Clinic sites.
• Actively monitor and respond to technical hardware and software issues using testing tools and techniques.
• Assist in managing overall system capacity.
• Interface with vendor support or external teams for proper escalation during outages or performance degradation.
• Contribute to the selection, implementation, and maintenance of custom and purchased system software, and configure/support hardware systems.
• Evaluate new products/technologies, determine impact on existing configurations, and assist with cost/benefit analysis and feasibility studies.
• Produce and maintain essential documentation (systems requirements, designs, resource inventories, plans).
• Maintain proficiency in the latest trends, best practices in IT systems engineering, Vulnerability Response, and cybersecurity frameworks.
• Identify areas for improvement or enhancements.

This role requires demonstrated ability to take responsibility and accountability with little direct supervision, multi-tasking, and effective interaction across multiple sites. Proficient verbal and written communication skills in English are mandatory. Occasional weekends, evening coverage, and participation in a 24x7 on-call rotation are required.

Qualifications

Required Education and Experience:

• Bachelor’s degree plus 3 years of demonstrated technical experience; OR
• Associate degree plus 5 years of demonstrated technical experience; OR
• High school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization.

Required Skills:

• Demonstrated experience managing operating systems, including configuration, internals, and maintenance processes.
• Proficient verbal and written communication skills using English.
• Exceptional organizational and communication skills.
• Advanced knowledge of Windows and/or Red Hat Linux systems and configurations.

Preferred Qualifications:

• Experience working in healthcare technology.
• Bachelor’s or Master’s degree in computer science, information systems, engineering, or a related field.
• Relevant IT certifications (e.g., MCSE, CCNA).
• Knowledge of system design principles, software development methodologies, project management methodologies, and computer programming/system support experience.
• Experience managing custom developed and vendor-supplied applications.
• Advanced knowledge of automating solutions with MECM and Ansible.
• Advanced knowledge of implementing solutions using GPO and AD.
• Knowledge of certificate vulnerability remediation.
• Knowledge of ServiceNow reporting.
• Knowledge of Rapid7, Prisma, and/or Veracode system scanning.
• Knowledge of Container architecture.

Preferred Working Knowledge of:

• Client/Server application architecture and Clustering.
• VB and scripting tools.
• Databases: MS SQL Server, Oracle, My SQL, DB2, or Sybase.
• Web Architecture: HTML, JavaScript, Active Server Pages (ASP), PHP.
• Network topologies and protocols (e.g., IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP).
• Storage environments: SAN, NAS, virtualized storage.
• System hardware design, ordering, configuration, testing, and implementation of large projects.

Compensation and Logistics

• Compensation: $100,339 - $140,462 per year (Exempt, Benefits Eligible).
• Schedule: Full Time (80 hours/pay period), primarily Monday-Friday 8 a.m. to 5 p.m.
• Location: 100% remote within the United States. Occasional monthly onsite presence may be requested for IT Culture and Connect activities.
• On-Call: Participation in 24x7 on-call rotation required.
• Visa Status: Not eligible for sponsorship or F-1 STEM OPT extension program.